Job
Description
Type : Full-Time, In-Office, No Work from Home provision available Location : Chandigarh Please Note : This is a backend role with no direct student interaction. It involves handling student files and applications for Canada, so being detail-oriented and knowing the process well is important. Sometimes, you may need to work longer hours during busy admission times. Roles and Responsibilities : Oversee the day-to-day operations and performance of all counsellors and admissions officers within the Canada destination team. Provide backend support by managing the complete application process for students applying to Canadian institutions—from receiving offers to handling final visa documentation. Serve as the point of contact for all Canadian applications, liaising closely with agents and counselors across branch offices. We have a comprehensive agent network that is divided between the team and the Destination Manager as per the quantum of work to ensure efficient handling, coordination, and timely submission of applications. Providing training to allocated agents and counsellors in branch offices on the application requirements for Canada. Evaluate student queries—whether from associates, walk-ins across all offices, to assess eligibility and guide them on suitable Canadian education options. Review and analyze student profiles to ensure alignment with admission requirements of Canadian colleges and universities. Ensure accurate documentation and systematic record-keeping of all student information and application files. Update and maintain the CRM/allocated software with current, complete, and error-free student data throughout the counselling and application cycle. Ensure timely communication and follow-ups with company associates, students, and parents regarding pending documents or updates. Drive the maximum conversion of eligible assessments into applications, and further into confirmed admissions. Conduct internal assessments of counsellor performance and recommend improvements to enhance team productivity. Attend all relevant training sessions and webinars conducted by Canadian colleges and universities to stay up to date on processes and policies. Organize and facilitate destination-specific training sessions for new counsellors, associates, and their teams. Take charge of all business development activities for the Canada destination, including follow-ups with educational consultants, associates, and institutions. Guide students on university/college interview formats, expectations, and mock interview preparation when required. Provide assistance and personalized feedback on Statement of Purpose (SOP) writing, ensuring alignment with the expectations of Canadian institutions. Maintain a direct working relationship with Canadian institutional representatives and escalate key cases for quick resolutions. Collaborate with the marketing and outreach team to promote Canadian education offerings and enhance lead generation. Participate in and help organize destination-specific student events, webinars, and pre-departure orientations. Monitor application progress across the entire Canada pipeline and intervene in case of delays or errors. Ensure adherence to internal timelines and institution-specific deadlines, managing application flow with precision. Provide performance reports, insights, and recommendations to the senior management on a monthly and quarterly basis. Handle business development calls from associates, offering destination-specific counselling support and assistance in client servicing. Show more Show less
