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Desktop Support Technician

Desktop Support Technician

YouGov

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:1 day ago| Platform:

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Skills Required

support installation configuration service technology migration deployment maintenance security patch logical management firewall assessment mobile zoom vmware server tcp ip diversity research ethics data

Work Mode

Remote

Job Type

Full Time

Job Description

Mumbai, Maharashtra, India
Full-time

Installation, configuration, diagnosis and resolution of technical issues related to Microsoft products viz. Microsoft client operating systems (Windows7/ Windows8, Windows10), Email (Outlook), File & Print service, MS office, and various business applications etc.
Installation, configuration, diagnosis and resolution of technical issues related to all technology peripherals viz. desktops, thin clients, laptop, printers and scanners etc.
Migration and Deployment of Desktops and laptops build as per company standards.
Communicating with overseas customers and solving their desktop related problems by using remote tools like Skype for Business, Web Ex etc.
Supporting desktop maintenance, security maintenance, including virus updates and patch management
Interacting technical people at a variety of levels as well as ability to address technical issues with non-technical associates.
Good logical ability & time management skills
Smart approach towards incident management
The ability to communicate with overseas customers and problem solving ability by using remote tools like Skype for Business, Web Ex etc

Qualifications

Educated to degree level or holds a professional qualification.
Advanced knowledge and experience of Microsoft Windows 10 operating systems.
Advanced knowledge and experience of all Microsoft Office suites in particular Office 2019/365 Apps for Enterprise.
Advanced knowledge and experience with Microsoft Active Directory, Group Policy and Microsoft Exchange.
Working knowledge of Office 365 administration.
Working knowledge of service desk ticketing software.
Basic knowledge of MacOS.

Additional Information

The following experience would be a benefit:

Experience with security (i.e. anti-virus, firewall, secure configuration, vulnerability assessment and patch management) solutions.
Experience working with or using a mobile device management systems like InTune.
Experience with Zoom or Teams.
Experience working with a virtual desktop environments (i.e. VMWare View).
Experience with server virtualisation (i.e. VMWare or HyperV).
Experience with TCP/IP, DNS, Wi-Fi and LAN concepts.

Location: MumbaiWork Timings: Rotational Shift - Monday to Friday

Why join YouGov?

Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.

Life at YouGov

We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.

Equal Opportunity Employer

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.

Data Privacy

To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

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Desktop Support Technician