Job Description Since we established the YouGov Centre s of Excellence (CenX) operations in India 7 years ago, our footprint has grown. To support YouGov s dynamic growth, we are looking to add an additional person to our Facilities team in India that will help us better support local and global teams. In 2024, we relocated all our India-based teams to larger, more modern office spaces. As part of this expansion, we are now providing support for local teams working across multiple shifts, including night shifts. To ensure smooth operations, the Transport Coordinator will be responsible for managing and coordinating night-time transport and security logistics, as well as supporting the Global Facilities Team with other administrative tasks. This is a full-time night-shift office-based role, . Responsibilities International fleet data records management: - Maintain accurate records of vehicle usage, fuel consumption, maintenance schedules, and repair logs as instructed by the Manager. - Track driver assignments, and ensure compliance with company policies and international regulations. - Assist with budgeting, invoicing, and cost tracking for fleet expenses. - Provide administrative support regarding fleet usage policies, and related inquiries as required Business travel assistance: - Assist with user management (add, remove, line management change, etc) - Issue monthly reports by department - Regularly check business travel reports against issued invoices and report on any errors or/and inconsistencies Night shift transport and security: - Coordinate night transport and security for staff who work night shifts in all office locations in India. - Ensure that waivers are signed by relevant staff and copies are shared with the HR team. - Plan transportation routes as per weekly requests and communicate these to the transport and security suppliers. - Review pick/drop data and escalate deviations from planned transport routes to Regional Facilities Manager - APAC. - Respond to staff feedback. - Ensure staff and supplier compliance with all security and operational procedures. - Coordinate with all staff to ensure pick/drop is facilitated. - Produce daily, weekly, monthly, and ad-hoc transport usage/internal management information system and budgetary reports. Budget and financial: - Check invoices and prepare summary sheets of Monthly transportation. - Raise purchase orders, maintain management information system and support Account Payable team by reconciling travel, transport and security invoices. - Assist Global Facilities team in annual business travel budget planning. Vendor/Supplier & Contract Management: - Manage night shift transport and security supplier contracts and transport/security contractors. - Ensure all vendor Management Information System is updated. - Health, Safety & Environmental: - Identify and report on risks related to business travel, night transport and security. - Under the direction from the line manager support supply of the data related to the companys carbon footprint and other environmental impacts What do I need to bring with me? - 2 - 3 years of experience in a similar role - Understanding of business travel principles and management. - Understanding of health and safety principles to ensure safe and compliant working environment, especially related to principles for staff working on night shift. - A minimum of 2 years of experience in business travel coordination, including booking travel and reporting - Good understanding of local city infrastructure (Mumbai, Navi Mumbai, Bangalore) and its limitations in order to support the night shift team with identifying the best routes for safety and cost saving purposes. - Advance knowledge of MS office, specifically Excel, PowerPoint and Word Behavioural competencies - Positive and proactive. - Quick to provide a solution in critical situations - Able to deliver results, meet deadlines and manage time effectively. - Approachable, curious and engaged. (We dont need all the answers immediately, but we always want to find them!) - Able to work with autonomy and as a team. Some additional information This is a full-time Night shift role (40 hours a week) based at our Navi Mumbai office. Company Description and Culture YouGov is a global online research company, offering insight into what the world thinks. We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we re trusted by the world s biggest brands to get it right, making us the most quoted market research source in the world. Why join YouGov? Join our global team to help us achieve our social mission: to make millions of people s opinions heard for the benefit of our local, national, and international communities. Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. Life at YouGov We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. Equal Opportunity Employer Data Privacy To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

The Role - Senior Survey Scripter You will be part of an operations team, which will provide operational support to research teams in Europe, the USA, the Middle East and APAC, enabling them to offer quality consultancy on a wide variety of topics. Alongside other survey scriptwriters and data processing execs, you will be part of an Operations team which strives to produce accurate results every time and supports the rest of the company in delivering innovative and robust research solutions. What will I be delivering? To provide expert scripting services for researchers to aid them in their client relationships To take complex questionnaires from researchers and script them using YouGov s bespoke scripting software in an accurate and timely manner. Testing survey logic to ensure that it is error free. Using experience to liaise with internal clients, advising on best practice and assisting with problem solving Management of own workload to ensure that deadlines are met and standards are achieved. To assist the senior scripters in implementing any new solutions for improved efficiency within the workflow To maintain excellent record administration so as to have an accurate log of work carried out as part of the service To ensure all reporting and management requests are accurate and delivered on time What do I need to bring with me? Fluent in English Familiarity with any computer language or web-design coding (e.g. HTML, CSS, JavaScript) Degree in an IT-based subject, or evidence of a similar level of computer skills Teamwork Strong logical problem solving skills Excellent attention to detail Good communication skills, especially in the area of explaining technical points to non-technical people Ability to work independently and manage own deadlines High level of proficiency with MS Office, especially Excel

We are seeking an experienced and dynamic People Partner Lead to oversee and manage a team of People Partners across the region. As the People Partner Lead, you will report directly to the Global Head of People Partnering, collaborating with regional CEOs and C-suite executive to drive and execute the people agenda in line with business objectives. You will play a key role in shaping the organization s people strategy, developing effective People programs, and fostering strong relationships with employee representatives, including worker councils. Key Responsibilities: Leadership & Team Management: Lead, mentor, and develop a team of People Partners across multiple countries/regions. Ensure consistent application of HR practices and policies across the region, while tailoring approaches to local needs. Provide guidance on complex HR issues and support team members in handling business challenges. Strategic People Partnering: Partner with the in country CEO and C-suite leader/s to shape the people agenda, ensuring alignment with overall business strategy. Provide data-driven insights and recommendations to senior leadership on workforce planning, talent management, leadership development, and organizational design. Act as a trusted advisor on all people-related matters, including culture, performance, and employee engagement. Talent Management & Development: Collaborate with senior leadership to design and implement strategies for talent acquisition, retention, and development. Champion initiatives related to succession planning, leadership development, and employee performance management. Drive the development and execution of programs aimed at enhancing employee experience, motivation, and productivity. Worker Council & Employee Relations: Establish and maintain strong relationships with worker councils and other employee representation bodies across the region. Act as the primary point of contact for employee relations matters, providing guidance on labour laws, negotiations, and dispute resolution. Ensure the organization complies with all relevant labour regulations and best practices in employee relations. Organizational Culture & Change Management: Lead initiatives to promote and reinforce a positive organizational culture aligned with the company s values and strategic goals. Oversee and manage large-scale change management programs to support business transformations and organizational growth. Ensure clear communication and alignment during periods of change, with a focus on employee support and engagement. Performance Metrics & Reporting: Develop and implement People metrics to assess the effectiveness of people initiatives and drive continuous improvement. Regularly report on HR performance, workforce trends, and employee engagement to the Global Head of People Partnering, CEO and C-suite leader/s. Leverage data and insights to refine People strategies and contribute to business decision-making. Key Requirements: Education & Experience: bachelors degree in Human Resources, Business Administration, or a related field. 10+ years of progressive HR experience, with at least 5 years in a leadership or strategic HR role. Extensive experience working with senior leaders (C-suite and CEOs) and managing large, diverse teams of People professionals. Experience in managing employee relations, particularly with worker councils and trade unions, in a regional or multinational context. Skills & Competencies: Strong leadership and team management skills, with a proven ability to develop talent and drive results. Exceptional communication and interpersonal skills, with the ability to build relationships at all levels of the organization. In-depth knowledge of labour laws, regulations, and HR best practices in the region. Strong business acumen, with the ability to align HR initiatives with organizational goals and strategies. Demonstrated success in managing complex change and transformation initiatives. Personal Attributes: Strategic thinker with a proactive, solutions-oriented mindset. Ability to navigate ambiguity and influence key stakeholders across different functions and levels. High emotional intelligence, with a focus on building trust and maintaining confidentiality

We are seeking a proactive and detail-oriented Assistant Manager to join our Business Controls team. You will collaborate with cross-functional teams to support the development, implementation and ongoing assessment of YouGov s internal control environment, identifying risks and recommending improvements where required. Your Day to Day: Assist in maintaining and updating risk and control matrices for key business and IT processes. Support the execution of control testing, documentation and assessments to evaluate compliance with financial reporting controls and general good practice. Collaborate with various departments, including Finance, IT and HR, to understand their processes and help design effective controls aligned with business objectives. Assist in identifying control deficiencies and developing recommendations for corrective actions in consultation with senior team members. Contribute to preparing reports and presenting findings to management, Internal Audit and external auditors. Help facilitate training sessions and knowledge-sharing initiatives to promote control awareness and good practice. Stay informed about evolving regulatory requirements, industry standards and emerging technologies that impact internal controls. Support in monitoring remediation of control deficiencies and tracking progress to ensure timely completion. Your Profile: Several years of experience in external audit, with a strong understanding of internal controls, preferably in a SOX or SOX-like environment. Experience with process mapping, risk assessment and control testing. Knowledge of financial reporting standards and corporate governance good practice. Familiarity with IT controls, data flows and how technology impacts controls. Strong communication skills, capable of explaining complex issues to non-technical stakeholders. Excellent organisational and project management abilities, capable of managing multiple tasks efficiently. Ability to work effectively in a dynamic environment, demonstrating sound judgment and attention to detail. Proven team player with leadership potential and a desire to support professional development. Highly Desirable Prior experience in Big 4 audit firms. Bachelor s degree in Accounting, Finance, or related fields. Professional certifications such as ACA, ACCA, CIMA, CPA, or CIA. Hands-on experience with external/internal audits in a UK/US-listed, SOX-compliant environment. Company Description and Culture YouGov is a global online research company, offering insight into what the world thinks. We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we re trusted by the world s biggest brands to get it right, making us the most quoted market research source in the world. Why join YouGov Join our global team to help us achieve our social mission: to make millions of people s opinions heard for the benefit of our local, national, and international communities. Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. Life at YouGov We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. Equal Opportunity Employer Data Privacy To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

What will you do Create searches and use bespoke media information tools to find relevant sport broadcasting data. Collect, collate and interrogate data to determine its accuracy. Create and manage global broadcast audits for multiple sports leagues and events, evaluating data from official audience providers, broadcast schedules, and other various sources. Clean and transform data in Microsoft Excel, using advanced text formulas, logic statements, pivot tables, and index/vlookups with the objective of being able to work and manipulate large volumes of data efficiently. Communicate with client service and analyst teams around project scopes, timelines, and key findings against expected results. Quality checking fellow analyst s data outputs, suggesting pertinent improvements Adhere to data management quality control processes to ensure accurate, consistent and compliant delivery of data. Coordinate the workload of a small team of analysts where required. These are the essentials: A passion for professional sport, following a range of sport leagues/teams from a fandom perspective At least 2 years of relevant data analytics experience using: advanced knowledge in Microsoft advanced Excel working with large data sets and complex formulas VBA statements and macro scripts. Logical estimation and regression/predictive analysis. Excellent data organisation, attention to detail, and problem-solving skills. Ability to manage time effectively across multiple projects to ensure deliveries are kept on track. Perform data validation and verification checks, quickly addressing any discrepancies Experience of working to deadlines, using proactive communication to update stakeholders of progress or scheduling issues. Experience of answering client and colleague questions about data sets shift timings: 11 am to 8 pm or 2 pm to 11 pm Company Description and Culture YouGov is a global online research company, offering insight into what the world thinks. We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we re trusted by the world s biggest brands to get it right, making us the most quoted market research source in the world. Why join YouGov Join our global team to help us achieve our social mission: to make millions of people s opinions heard for the benefit of our local, national, and international communities. Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. Life at YouGov We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. Equal Opportunity Employer Data Privacy To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

THE TEAM THE JOB Our mission is to build the world s best panel, made up of millions of members who experience the most enjoyable, engaging and rewarding data sharing experience of any data company in the world. As part of the department responsible for growing panel membership worldwide, our member support function plays a critical role in delivering world-class service to millions of members worldwide, handling tens of thousands of support requests from members each month. The Senior Member Support Manager will oversee and deliver the transformation of our support function into a high-performing, data-driven, and technology-enabled operation. This role will lead the execution of a new global member support strategy, embedding a first-time resolution mindset, scaling operations, and future-proofing service delivery through automation, self-serve solutions, and AI technologies. You will be accountable for the team performance and service delivery outcomes on a global scale. Your mission will be to elevate the member experience, deliver operational excellence, and champion service innovation. This is a high-impact management role requiring strong strategic mindset, operational expertise, leadership, process innovation, and a relentless focus on member advocacy. WHAT YOU WILL BE DOING Leading Support Digital Transformation Delivering on plans to meet our Inbox Zero objective, increase first-time resolution of requests and reduce overall resolution times through enhancement of our digital support offering. Leading the operational transition to omnichannel support and scaling future service delivery capabilities. Owning our support and reputation platforms (Zendesk Trustpilot), ensuring maximum use of product features to meet our objective and key results. Implementing Robust Policy Processes Developing and refining SOPs, escalation frameworks, and support policies to enable scale, compliance, and quality. Delivering initiatives to optimise digital support workflows, knowledge bases (for both members and employees), tools, and resources. Leveraging data and insights to design smarter, more efficient processes, using trend analysis to identify issues before they escalate. Continually refining support processes, to enhance member outcomes, and proactively address emerging service needs. Effective Workforce Management Managing a global support team of fifteen agents/supervisors, ensuring high standards of performance and accountability. Fostering a culture of excellence and care, to ensure every member interaction reflects the world s best panel. Leading hiring, talent evaluation, training, skills development, and coaching initiatives to build a highly capable, future-ready team. Serving as escalation point for complex or sensitive member cases, ensuring swift, effective, and member-centric resolutions. Ensuring Operational Excellence Establishing and monitoring key operational KPIs and SLAs across markets, ensuring consistent delivery of exceptional service levels and customer/member satisfaction scores. Implementing robust quality assurance processes to uphold high service standards and identify opportunities for service enhancement. Delivering lean, efficient operations including effective ticket triaging, backlog management, and advanced workforce planning to meet evolving member and business needs. Cross-Functional Collaboration Acting as ambassador for our members, collaborating closely with Platform, Operations, Research, and Product teams to identify and resolve recurring issues. Proactively advocating for support needs in cross-functional forums, influencing product roadmaps, service design, and process innovation. Promoting the role and value of the Member Support team internally, show-casing service excellence. KEY RESPONSIBILITIES WHAT YOU NEED TO KNOW (TECHNICAL BEHAVIOURAL SKILLS/COMPETENCIES) 10+ years of experience leading high-growth, high-volume, digitally focused customer/member support operations at scale. Proven experience of building and scaling global online support operations and omnichannel service ecosystems (email, live chat, self-service support). Demonstrated ability to meet SLAS, set KPIs and build standard-operating-procedures. Relentlessly customer/member-focused and passionate about delivering best experience for our members. Substantial hands-on experience of maximising value from support platforms (we use Zendesk) and managing digital transformation initiatives. Strong analytical capability and data-driven decision making, with advanced reporting and insight generation skills. Strong management and coaching skills, with a passion for developing and empowering diverse, inclusive teams. Proactive, solutions-oriented mindset with a strong bias for action and continuous improvement. Excellent stakeholder management, communication, and influencing skills across all levels of the organisation. Excellent collaborator, with a record of delivering cross-functional projects at pace. Enthusiastic about emerging technologies and their role in shaping next-generation digital service models. Company Description and Culture YouGov is a global online research company, offering insight into what the world thinks. We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we re trusted by the world s biggest brands to get it right, making us the most quoted market research source in the world. Why join YouGov Join our global team to help us achieve our social mission: to make millions of people s opinions heard for the benefit of our local, national, and international communities. Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do. Life at YouGov We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do. We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work. Equal Opportunity Employer Data Privacy To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy

Key Responsibilities Team Leadership & Development: Manage the day-to-day operations of your team, including task allocation, leave approval, and first-line support. Conduct regular 1:1s and team meetings, provide feedback, and support skill development through coaching and training initiatives. Operational Oversight: Coordinate team capacity and ensure the successful and timely delivery of daily workload. Monitor resource levels and raise potential risks or constraints with leadership as needed. Cross-Functional Collaboration: Work closely with internal teams to ensure seamless project execution. Clearly communicate team goals and departmental priorities to keep everyone aligned. Process & Performance Improvement: Identify and implement opportunities to improve workflows, tools, and team efficiency. Promote administrative accuracy and adherence to operational best practices. Culture & Engagement: Foster a positive, supportive, and accountable team culture. Model professionalism and a client-first mindset to elevate standards across the team. What s In It for You Step into a leadership role managing an international team. Build and refine your leadership skills in a dynamic, fast-paced environment. Learn accountability and ownership by directly contributing to team performance. Support global strategic initiatives and gain exposure to high-impact projects. What You Bring Relevant Experience: 4-5 years of professional experience, ideally within panel operations, sampling, or data collection. Leadership & Coaching Skills: Experience managing or mentoring others formally or informally. Ability to motivate, develop, and support a team. Client-Centric Mindset: A strong commitment to delivering exceptional service. Skilled in navigating priorities and balancing stakeholder needs. Technical Knowledge: Deep understanding of sampling platforms and operational tools. Comfortable applying technical knowledge to solve problems and improve processes. Experience with HTML and SQL is preferred, but not required. Communication & Collaboration: Excellent interpersonal and communication skills. Capable of working cross-functionally and building strong internal relationships. Results-Driven Mindset: Adaptable, proactive, and resilient in a fast-paced environment. Highly organized and focused on achieving objectives and meeting deadlines. Shift Timings - 9:30 PM - 6:30 AM Monday - Friday Get to know us better... YouGov is a global online research company, offering insight into what the world thinks. Life at YouGov Find out more about our diverse and inclusive environment and values here Equal Opportunity Employer Data Privacy To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy