Team Leader - Panel Operations

Key Responsibilities
Team Leadership & Development: Manage the day-to-day operations of your team, including task allocation, leave approval, and first-line support. Conduct regular 1:1s and team meetings, provide feedback, and support skill development through coaching and training initiatives. Operational Oversight: Coordinate team capacity and ensure the successful and timely delivery of daily workload. Monitor resource levels and raise potential risks or constraints with leadership as needed. Cross-Functional Collaboration: Work closely with internal teams to ensure seamless project execution. Clearly communicate team goals and departmental priorities to keep everyone aligned. Process & Performance Improvement: Identify and implement opportunities to improve workflows, tools, and team efficiency. Promote administrative accuracy and adherence to operational best practices. Culture & Engagement: Foster a positive, supportive, and accountable team culture. Model professionalism and a client-first mindset to elevate standards across the team. What s In It for You Step into a leadership role managing an international team. Build and refine your leadership skills in a dynamic, fast-paced environment. Learn accountability and ownership by directly contributing to team performance. Support global strategic initiatives and gain exposure to high-impact projects. What You Bring Relevant Experience: 4-5 years of professional experience, ideally within panel operations, sampling, or data collection. Leadership & Coaching Skills: Experience managing or mentoring others formally or informally. Ability to motivate, develop, and support a team. Client-Centric Mindset: A strong commitment to delivering exceptional service. Skilled in navigating priorities and balancing stakeholder needs. Technical Knowledge: Deep understanding of sampling platforms and operational tools. Comfortable applying technical knowledge to solve problems and improve processes. Experience with HTML and SQL is preferred, but not required. Communication & Collaboration: Excellent interpersonal and communication skills. Capable of working cross-functionally and building strong internal relationships. Results-Driven Mindset: Adaptable, proactive, and resilient in a fast-paced environment. Highly organized and focused on achieving objectives and meeting deadlines.

Shift Timings - 9:30 PM - 6:30 AM Monday - Friday