Desktop Support Specialist

Skill: Desktop Engineer

Location:

Employment Type:

Experience Level:

Job Overview

proactive and eager-to-learn Junior Desktop Engineer

Key Responsibilities

• Provide first-level technical support for desktop systems, laptops, and peripherals
• Troubleshoot and resolve issues related to operating systems, software applications, and hardware
• Assist with setup, configuration, and maintenance of desktop environments
• Support printing services, including installation, configuration, and troubleshooting of printers
• Handle basic network connectivity issues (e.g., Wi-Fi, LAN access, VPN setup)
• Maintain accurate documentation of support requests and resolutions
• Collaborate with senior engineers and IT staff to escalate and resolve complex issues
• Participate in routine system checks and updates to ensure optimal performance

Qualifications & Skills

• Diploma or Bachelor's degree in Computer Science, Information Technology, or related field
• Basic understanding of Windows and/or macOS operating systems
• Familiarity with common office productivity tools (e.g., Microsoft 365, Google Workspace)
• Strong problem-solving skills and attention to detail
• Excellent communication and interpersonal abilities
• Willingness to learn and grow in a fast-paced IT environment
• Prior internship or helpdesk experience is a plus but not required

What We Offer

• Mentorship and training from experienced IT professionals
• Opportunities for career advancement and technical certifications
• A collaborative and supportive work culture
• Exposure to real-world IT operations and enterprise environments

If you're passionate about technology and ready to kickstart your IT career, we’d love to hear from you!