Desktop Support Engineer

VVDN has more than a decade of experience in Product Engineering & Manufacturing electronic solutions. We help customers steer their next-generation solutions with end-to-end design, development, and manufacturing – all under one roof. We offer a unique value proposition by being a one-stop-shop for our customers by offering complete hardware, software, mechanical, testing, prototyping, certification, and manufacturing services. Our main focus is to help customers with their next technology innovation in the space of 5G, Wireless, AI/ML on Vision-based solutions, IoT, Cloud & Apps. To enable the same, we have set up R&D centers, testing lab infrastructure, and world-class manufacturing facilities in India.

VVDN’s India HQ is Global Innovation Park at Manesar, Gurugram, India and its North America HQ’s is located in San Jose, CA, USA. We help global customers across several regions including US, Canada, Europe, India, Vietnam, Korea, and Japan.

Designation: Desktop Executive/ Desktop support engineer

Experience: 3 - 6 Years

Qualification: Any Graduate

Location: Gandhinagar, Ahmedabad

Job Responsibilities

● Provide first and second-level technical support to end users via phone, email, and remote tools like AnyDesk, TeamViewer, or Remote Desktop.

● Support VPN and remote access issues, including multi-factor authentication and connectivity problems

● Troubleshoot and resolve hardware, software, printer, and network connectivity issues.

● Log and manage incidents and service requests using ITSM/ticketing systems, ensuring SLA compliance.

● Receives and handles user requests for service, following agreed procedures (SOP’s).

● Install, configure, and upgrade desktops, laptops, operating systems, and authorized software applications.

● Document common issues and solutions to build internal knowledge base and SOPs.

● Assist in onboarding and offboarding employees, including device setup, access provisioning, and data transfers

● Support video conferencing tools and meeting room equipment (e.g., Zoom, Microsoft Teams, Google Meet).

● Coordinate with other IT teams for issue escalation, system upgrades, and infrastructure projects.

● Passing calls to a team of 2nd line support analysts if the problem is more complex.

● Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email

● Stay updated on new IT tools and technologies to improve service delivery.

● Maintain confidentiality and data integrity in handling sensitive user or business information.