Desktop Support Engineer

You would love our tribe:

If you are a risk-taker, innovator, and fearless problem solver wholoves solving challenges of data security, then this is the place for you

We are seeking a proactive and technically sound Desktop Support Engineer (Night Shift) to provide end-user support for Windows and macOS devices, resolve basic networking issues, and ensure smooth IT operations during off-business hours.

Here's what you will get to explore:

• Provide first-level support for Windows and MacBook systems, including OS issues, software installations, and patch updates.
• Troubleshoot and resolve hardware, peripheral, and application issues reported by users.
• Perform routine checks, system health monitoring, and overnight software rollouts or updates.
• Support VPN access, Wi-Fi connectivity, and LAN troubleshooting.
• Handle account-related support (password resets, profile issues, etc.) via Active Directory or MDM platforms.
• Document incidents, solutions, and escalate complex issues to senior IT staff as needed.
• Maintain and update asset inventory, and coordinate with day-shift teams for follow-ups.
• Ensure compliance with security protocols and SOPs during all support operations.
• Coordinate with global teams or external vendors for remote troubleshooting if required.

• Strong knowledge of Windows 10/11 and macOS Monterey/Ventura.
• Familiarity with Microsoft Office Suite, remote support tools, and ticketing systems.
• Understanding of basic networking: IP configuration, DNS, DHCP, and Wi-Fi troubleshooting.
• Knowledge of MDM tools (e.g., Jamf, Intune) and remote desktop tools.
• Excellent written and verbal communication skills.
• Are tech agnostic, think innovatively and take calculated risk

We value and support those who take the initiative andcalculate risks.

We have an attitude of a problem solver and an aptitude that is techagnostic. You get to work with the smartest minds in the business.