SWITS DIGITAL Private Limited logo

Desktop Support Engineer – L2 Support

2 years

0 Lacs

chennai tamil nadu india

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

support software network reliability resolve installation configuration maintenance vpn wan patch management antivirus inventory compliance reports documentation troubleshooting onboarding tcp ip dhcp servicenow jira communication service certifications itil technology

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Desktop Support Engineer – L2 Support

Experience:

1 – 2 Years

Location: Chennai

Job Overview

We are seeking an experienced

Desktop Support Engineer (L2)

to provide advanced technical support and ensure smooth IT operations. The ideal candidate will be responsible for resolving complex hardware, software, and network issues while maintaining system reliability and user satisfaction.

Key Responsibilities

  • Provide L2 technical support for desktops, laptops, printers, and other end-user devices.
  • Troubleshoot and resolve hardware, software, and network-related issues escalated from L1 support.
  • Perform installation, configuration, and maintenance of Windows OS, Microsoft 365, and standard applications.
  • Manage and support Active Directory, user account setup, and permissions.
  • Support VPN, LAN, WAN, and Wi-Fi connectivity issues.
  • Perform system upgrades, patch management, and antivirus updates.
  • Coordinate with vendors for hardware repairs and replacements.
  • Maintain IT asset inventory and ensure compliance with IT policies.
  • Prepare and maintain incident reports, technical documentation, and root cause analyses.
  • Provide remote support and on-site troubleshooting as required.
  • Assist in new system rollouts, migrations, and user onboarding.

Required Skills & Experience

  • 3–6 years of experience in Desktop / IT Support, with at least 2 years in L2 support.
  • Strong knowledge of Windows 10/11, Microsoft 365, Outlook, and Active Directory.
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, or SCCM).
  • Good understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
  • Hands-on experience in ticketing tools (e.g., ServiceNow, Remedy, JIRA).
  • Excellent troubleshooting, communication, and customer service skills.
  • IT certifications such as MCSA, CompTIA A+, or ITIL Foundation are an added advantage.

Preferred Qualifications

  • Bachelor’s degree or diploma in Computer Science, Information Technology, or related field.
  • Experience supporting corporate or enterprise-level environments.
  • Knowledge of ITIL processes and incident management workflows.

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