Desktop Support Engineer

Life on the team

Are you passionate about desktop support roll and ready to explore your capabilities?

We are a rapidly growing team, and we support India, UK, Germany, US and other regions, managing various IT infra projects/ programs. We provide a platform which lets you explore and utilize your talent and skill into technical support.

If you are excited about pursuing your career in Desktop Support, you are at the right place. COME JOIN US, COME GROW WITH US.

What youll do

• Strong problem-solving skills and a deep understanding of IT systems.
• Need to handle escalated support tickets, perform troubleshooting, and maintain the organization's computing resources.
• Collaborate with other IT teams to resolve issues and improve support processes
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
• Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
• Performs work in compliance within specified warranty requirements
• Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
• Responsible for Assets management.
• Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures

What youll need

• Min 6 Month-2 years working experience in Onsite Desktop Support operations
• Ability to troubleshoot and resolve advanced technical issues.
• Ability to troubleshoot and resolve advanced technical issues Proficient in Microsoft Office (Excel, Word and PowerPoint).
• Proficiency in English for communication with business partners.
• Ability to operate tools, components and peripheral accessories.
• Software and Hardware Troubleshooting
• Worked on any ticketing tools. Good to know Service Now
• Able to work rotating shifts, including weekends and public holidays (If requirement from customer side on emergency)

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations, driving digital transformation, and enabling people and their businesses.