Desktop Support Engineer

Job Description

Company’s Description: AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website: www.appstech.in Experience: 1-4 Years Location: Rajoda Village , Bavla Taluka , Ahmadabad District Company website & Email ID : www.appstech.in, careers@appstech.in Roles & Responsibilities: Experience in installation, configuration, and setup of computer hardware, software (Operating system & Software application), and Peripheral equipment. Basic troubleshooting skills for connection issues for the network devices Firewall, switch, server, CCTV, Wi-fi, access control, etc.. Experience and Knowledge of Microsoft Outlook Mail Client installation & troubleshooting. Experience & Knowledge in domain connectivity, drive sharing, user rights, and creating user profiles and users in an AD environment. Identify, research, and resolve technical problems of IT equipment and software applications. Manage and update helpdesk tickets, ensuring issues are tracked, prioritized, and resolved within Service Level Agreements (SLAs). Maintain documentation of user issues, system configurations, and troubleshooting procedures for future reference. Alignment with Customer requirements and system functionality Technical skills: Knowledge of operating system & version. Knowledge of software used for business purposes. Network basics Types of Cabling, IP Schema, and subnet understanding Basic troubleshooting - Ping, tracert, nslookup, task manager, etc Basic Knowledge of active directory. Basic Knowledge of Network devices switches Firewalls, Servers, CCTV, and computer peripherals. Basic knowledge of troubleshooting process. Qualifications: Bachelor's degree in Computer Science, Information Technology, Electronics & Communication Diploma / BSc – IT / MSc – IT / BCA / MCA Skills: Strong troubleshooting skills for end computing devices including networking Excellent problem-solving and troubleshooting skills Excellent customer service and communication skills Ability to work independently and as part of a team Ready to work in rotational shifts. Experience : Experience – up to 3 years Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Show more Show less