Deputy Training Manager

Hi Friends,

If you know a Deputy Training Manager with V&A and below mentioned skills, who is looking out for a job and has BPO experience then please contact us immediately... This vacancy is for the most reputed BPO in Hyderabad

Position: Deputy Manager - Training

Shift: Multiple timzones, no graveyard shift

Qualification: Bachelors in any disclipine

Experience: 48 months of any experience in the BPO segment. 24 months minimum in teaching/training English as a foreign language.

Salary upto 17LPA

Experience Breakup: Education Industry / Teaching English as a foreign language.

Essential Hiring Skills: CEFR C1, Highly proficient verbal communication in English, Excellent Inter-personal skills, Excellent Stakeholder Management Skills, Excellent Project Management Skills, Excellent, MS Excel and Powerpoint Skills, Excellent Facilitation Skills, Excellent Negotiation Skills, Conflict Management Skills, Ability to Lead Independanly (IC)

Responsibilities:

Training, coaching, and mentoring of associates in need of comms. Skills improvement.

- Planning, design, and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members.

- Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed.

- Ensure Training Quality through Service Level and Training evaluations/assessments.

- Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices.

- Conduct ongoing and thorough analysis of organizational, departmental, and individual training needs.

- Ensure that training solutions are designed in a logical, structured, and clear manner, reflective of learning objectives and suited to a variety of learning styles.

- Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behaviour and alter delivery method if necessary.

- Keep self-updated on Learning & Development best Practices from the Industry.

- Must be willing to learn the process with a desire to coordinate with cross functions and drive results.

Location: Hyderabad

Mandatory Skills: Content Management .

7666164413 / 8657002723

Call instead of email as this is an urgent requirement and needs to filled in 2 days...

Interviews will be conducted virtually only.

Note:- Do not contact if you do not have BPO experience as Trainer in a leadership position in soft skills and English language