Deputy Manager - Customer Relationship Management

Key Responsibilities: Serve as the primary relationship manager for tenants across the industrial and logistics parks. Facilitate seamless onboarding and handover processes, ensuring all legal, operational, and documentation requirements are met. Liaise with internal teams (design, legal, facilities, leasing, finance, project execution) to resolve tenant issues efficiently. Monitor lease terms, key milestones, and ensure timely onboarding, renewals, escalation implementation, and compliance tracking. Address client queries related to infrastructure, operations, fit-out support, service levels, and billing. Support the asset and leasing teams in renewals, expansions, and cross-selling opportunities across the portfolio. Conduct regular site visits and client meetings to proactively assess satisfaction and improvement areas. Maintain accurate client records and interactions in CRM systems and generate periodic engagement reports. Assist in organizing occupier engagement programs, feedback initiatives, and property-specific events. Key Requirements: Graduate in Business, Real Estate, Engineering, Law or related fields; MBA preferred. 3-5 years of experience in client relationship or property management roles, preferably within Industrial & Logistics real estate. Strong understanding of I&L leasing structures, operational frameworks, and client expectations. Proficient in lease documentation processes, customer service tools, and reporting. Excellent interpersonal and communication skills with the ability to manage diverse stakeholders. Preferred Attributes: Exposure to managing Grade-A industrial, warehousing parks or logistics hubs. Working knowledge of CRM systems, lease administration platforms, and MS Office. Problem-solving attitude with a proactive and service-oriented mindset. Willingness to travel locally to site locations and tenant offices. Working knowledge of AutoCAD is an added advantage