Deputy General Manager/ General Manager – Shop Excellence

Role:

Base location:

Reporting:

Travel:

What you become a part of:

The successful candidate will design, lead implement operational processes to enhance efficiency and deliver high- quality customer service across our wholesale depots and stores in different countries in Africa.

What to expect:

• Monitor shop plans and program performance to maximize operational efficiency and drive growth.
• Drive in-store planning, coordination & evaluation of promotions, marketing and visual merchandising support in collaboration with Shop Operations Manager.
• Co-ordinate customer activation/ loyalty programs; identify any other schemes as may be appropriate for implementation.
• Continuously Track inventory and stock levels to ensure continuous supply and achieve sales targets.
• Identify opportunities to launch flash campaigns/schemes basis product/SKU-wise inventory.
• Track monthly performance (sell through, inventory mix and level, retail presentation, store profitability and target achievement) against plan and proactively identify solutions to close performance gaps, if any.
• Standardize SOPs across stores and drive automation of shop processes.
• Lead continuous improvement initiatives and performance management of shop managers.
• Coach, train, and develop in-store teams in product knowledge, merchandising, customer service, and sales skills.
• Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.
• Collaborate with other regional teams such as warehouse, sales and marketing, supply chain, finance as needed to create synergy.

Essential qualifications & experience:

• Secondary qualifications such as B.Com is mandatory and life sciences/pharmacy qualifications such as B.Sc./ D. Pharm/ B. Pharm is preferred.
• 12- 15 years of relevant experience with minimum 5 years in a regional role ideally within the pharmaceutical environment/ retail pharmacies.

Desired skills & attributes:

• Strong coaching, training, and team development skills.
• Ability to work as an individual contributor with high impact.
• Excellent communication, consulting, and collaboration skills.
• Experience working cross-culturally in multi-country matrix environments.
• Fluency in English; French or Portuguese proficiency is preferred.

Why Join Us?

• Be part of a fast-growing, mission-led organization transforming healthcare access in Africa.
• Work alongside passionate teams with deep expertise and purpose.
• Opportunity for growth, innovation, and exposure to cross-cultural operations.

Application:

If this role is of interest to you, please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.