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Home
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Jobs in Thrissur
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Reliance Retail
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Department Manager

Department Manager

Reliance Retail

4 - 6 years

3 - 4 Lacs

Thrissur

Posted:1 month ago| Platform:

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Skills Required

profitability visual merchandising team management trend pnl management customer service problem solving inventory merchandising sales retail p fashion retail operations team leadership decision making store management department management stock shrinkage fashion

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Department Manager – Retail Fashion Store

Location:

[Specify Store Location]

Reports to:

Store Manager / Area Manager

Job Purpose:

The Department Manager is responsible for overseeing the daily operations of a specific department within the fashion retail store. The role ensures excellent customer service, effective team management, visual merchandising standards, and achievement of sales targets.

Key Responsibilities:

Sales & Profitability

Drive departmental sales and meet/exceed targets and KPIs.
Analyze sales data to identify opportunities for growth.
Manage stock levels, markdowns, and inventory to maximize profit.

Customer Experience

Ensure exceptional customer service is delivered at all times.
Handle escalated customer queries or complaints professionally.
Build and maintain strong relationships with customers.

Team Management

Recruit, train, motivate, and coach team members.
Plan and organize staff schedules, ensuring adequate coverage.
Conduct performance appraisals and provide constructive feedback.

Visual Merchandising & Store Standards

Maintain high visual merchandising standards as per brand guidelines.
Ensure the department is clean, organized, and replenished at all times.
Execute promotions, pricing, and signage accurately.

Operations & Compliance

Ensure adherence to company policies and procedures (cash handling, health & safety, loss prevention).
Monitor shrinkage and implement measures to reduce stock loss.
Support store-wide initiatives and collaborate with other departments.

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