Department Manager

Job Title: Customer Department Manager (Retail)

Kalki Fashion - Ethnic Wear 

Location: Hyderabad 

Job Summary:

The Department Manager will oversee the operations of the Ethnic Wear and Designer Wear department, ensuring product availability, visual merchandising, and high-quality customer service. The role requires strong knowledge of Indian ethnic and designer fashion, leadership skills to manage a team, and the ability to drive sales while maintaining brand standards.

Key Responsibilities

• Manage day-to-day operations of the Ethnic & Designer Wear department.
• Achieve sales targets and contribute to overall store profitability.
• Ensure the department is well-stocked, organized, and visually appealing as per brand guidelines.
• Train and guide sales staff to deliver excellent customer service and maintain strong product knowledge.
• Build and maintain strong customer relationships, focusing on personalized service for premium designer wear customers.
• Track sales trends, analyze performance reports, and recommend strategies to improve sales.
• Coordinate with buyers, vendors, and the central merchandising team for stock planning and replenishment.
• Handle customer complaints or escalations in a professional and solution-oriented manner.
• Monitor inventory, prevent stock loss, and ensure timely reporting.
• Plan and execute promotions, seasonal launches, and special collections in collaboration with marketing and store teams.

Requirements

• Bachelor’s degree in Fashion, Retail Management, or a related field (preferred).
• 4–5 years of retail experience, with at least 2 years in apparel/fashion; prior experience in

  ethnic or designer wear

  will be an advantage.
• Strong knowledge of fabrics, embroidery styles, ethnic trends, and designer collections.
• Excellent communication, interpersonal, and leadership skills.
• Ability to manage premium customer interactions with professionalism.
• Analytical skills to read sales data and implement improvements.
• Flexibility to work in shifts, weekends, and during festive/peak business seasons.

Key Skills

• Retail & Sales Management
• Customer Relationship Management
• Fashion & Product Knowledge (Ethnic & Designer Wear)
• Visual Merchandising
• Team Leadership & Training
• Inventory & Stock Control
• Conflict Resolution & Problem Solving

Share your cv to hrhina@kalkifashion.com