Job
Description
Job Summary: The Clinical Case Coordinator is responsible for managing and tracking patient cases throughout the treatment workflow—from case submission to treatment completion. This role serves as the bridge between the dental/orthodontic providers, internal planning teams, and customer service to ensure timely and accurate processing of clinical cases, especially related to aligner therapy. Key Responsibilities: Case Management: Coordinate and monitor the progress of clinical cases (e.g., aligners, retainers, refinements, revisions). Ensure timely submission, planning, approval, and dispatch of treatment plans. Track each case from initiation to completion in the case management system. Communication & Support: Act as the main point of contact for clinicians (dentists/orthodontists) regarding case status and updates. Communicate planning queries, revisions, and clinical recommendations to the appropriate teams. Follow up proactively to ensure no case delays. Documentation & Compliance: Ensure all case documentation (X-rays, impressions/scans, photos, prescription forms) is complete and accurate. Verify adherence to clinical protocols and flag incomplete submissions. Reporting & Coordination: Maintain detailed logs of case statuses and delays. Coordinate with treatment planners, lab technicians, logistics, and customer service to ensure seamless operations. Prepare regular reports for internal stakeholders on turnaround times and case outcomes. Process Improvement: Identify bottlenecks and suggest improvements to streamline case flow. Support the development of SOPs and training materials for case submission best practices. Requirements: Qualifications: Bachelor’s degree in Dentistry, Life Sciences, Healthcare, or related field. Dental/Orthodontic Assistant certification is a plus. Experience: 1–3 years of experience in clinical coordination, preferably in dental, orthodontic, or aligner industry. Familiarity with dental terminology, digital case workflows, and treatment planning software. Skills: Excellent communication and interpersonal skills. Detail-oriented with strong organizational and time-management abilities. Proficiency in case tracking tools, CRM software, and Microsoft Office. Ability to work cross-functionally in a fast-paced environment. Show more Show less
