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Capgemini
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Delivery Quality Assurance Professional - C

Delivery Quality Assurance Professional - C

Capgemini

15 years

0 Lacs

Chennai Tamil Nadu India

Posted:7 hours ago| Platform:

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Skills Required

audit engagement tracking governance analysis audits drive sigma lean consulting agile service management support enablement mentoring automation training leadership reporting benchmarking data analytics strategies certification power tableau sas programming agility planning assessment

Work Mode

On-site

Job Type

Full Time

Job Description

The Delivery Quality Assurance (DQA) Professional ensures set up, review, audit and improvements of quality.They are responsible for supporting an engagement set up, facilitating smooth transition from sales and ensuring Capgemini as well as contractual requirements are addressed. They define and adapt processes and process assets as per BU/account/engagement needs to enable standard way of working. They will monitor engagement execution through regular reviews and tracking of planned activities and actions and aid Delivery Governance through inputs, analysis, early alerts and suggesting potential mitigation actions. They are responsible for interacting with Client teams as required and supporting the Client or third-party audits on engagements. They collaborate to identify and drive improvements (engagement/account level) to provide benefit to Capgemini as well as Client (using techniques such as Six Sigma, Lean etc.) alongside providing consulting services to engagements/accounts/Clients in areas such as Agile, Service Management, Six Sigma, Lean etc. They may also assist in sales/bid process by providing inputs related to Capgemini processes, Delivery Governance, process assets and platforms.Delivery Quality Assurance Manager Plan and manage set up, execution, reviews, process improvements, process definition and adaption of process assets, delivery governance support for 5-6 engagements, sales enablement, stakeholder managementResponsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includesCreating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.Ensure the Continuous Improvement approach across Engagements and CentersResponsible for mentoring Lean six sigma projects using digital transformation & robotic process automationResponsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)Supports process alignment based on best in class processesBalance Scorecard for leadership reportingFosters the global sharing of innovation, new methodologies and benchmarkingSupport Big Data analytics and Cloud Computing servicesRequirements:Should be at least BB certified with exposure to leading Lean Six Sigma projectsExposure to the current automation tools and its implementationPreferred with BPO experience of 15+ years in driving process improvement, process transformationShould have knowledge on different RPA strategies & RPA products (certification added advantage)Advantage to have knowledge in:Dashboard & reporting tools like Power BI, Tableau, QviewAlgorithms using R /Python/SAS programmingChatbots, Artificial intelligence, Process mining toolsCloud services & AnalyticsAGILE based project managementSkills (competencies)Active ListeningAdaptive ThinkingAnalytical ThinkingAssertivenessAttention to DetailBusiness AgilityChange ManagementConflict ManagementContinuous ImprovementDecision-MakingEmotional IntelligenceFinancial ControlInfluencingInnovationManaging Difficult ConversationsNegotiationProactivenessProblem SolvingProject GovernanceProject ManagementProject PlanningProject ReportingProject TrackingRelationship-BuildingRisk AssessmentRisk ManagementScope ManagementStakeholder ManagementStrategic GovernanceStrategic ThinkingTeam ManagementTime ManagementUnified Project Management (UPM)Unified Service Management (USM)

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Delivery Quality Assurance Professional - C