Skill required:
Global Mobility - Global Mobility
Designation:
Delivery Operations Senior Analyst
Qualifications:
Any Graduation
Years of Experience:
5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
A Senior Analyst will be responsible for management of a team and continuously strives to enhance operating practices and deliver value added opportunities to optimize the effective provision of client service. The Senior Analyst will work as part of the management team striving to meet all SLA’s, targets and objectives through effective staff management. Has hands on experience in Global Mobility coordinators are the primary point of contact for Mobility request related to business travels, assignments, domestic relocations and international transfers. Their role includes assessing the travel requirements, cost estimation and process visa applications, relocation support, tax support, benefits via applicable vendors. They coordinate with the assignees and the vendors to ensure that the process is moving ahead and provide required support where needed. Nature of Work: Immigration:
- Process or coordinate the preparation and submission of firm-sponsored visa applications based on local country requirements and procedures.
- Maintain required visa/employment authorization documentation. Document expiration dates in our database and monitor for expiration and coordinate extensions.
- Interface with firm-sponsored visa applicants and permanent residency applicants and the Department of Immigration.
- Interface with inbound/outbound assignees and HR as needed to assist with immigration process.
- Process and allocate service provider invoices. Policy Administration:
- Provide assistance to assignees, Payroll and Expense Team, Tax, Project Managers and HR with cross-border policy queries
- Distribute informational arrival/departure packs to inbound and outbound assignees. Provide advice and support to local HR and GU leads on permanent transfer options, in conjunction with Global Mobility Specialist, or Country Lead. Provide inputs to prepare costing for the appropriate option.
- Maintain regular communications with team on departmental and individual level performance expectations
- Manage Operations from process & measurement standpoint
- Work with client/Account Executive/Onshore team to define process and procedures
- Set and assess representative s performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basis
- Conduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc.
- Ensure performance and attendance issues and addressed promptly and consistently. What are we looking for? Provide advice and support to local HR and GU leads on permanent transfer options, in conjunction with Global Mobility Specialist, or Country Lead. Provide inputs to prepare costing for the appropriate option.
- Maintain regular communications with team on departmental and individual level performance expectations
- Manage Operations from process & measurement standpoint
- Work with client/Account Executive/Onshore team to define process and procedures
- Set and assess representative s performance expectations and performance, and create individual action plans and provide constructive feedback on performance to individuals on a regular basis
- Conduct briefings and team meetings for team status updates, Process updates, policy and procedures change, etc.
- Ensure performance and attendance issues and addressed promptly and consistently.
- Assist with scheduling and forecasting of staff to maintain optimal service provided
- Manage escalated customer enquiries / complaints
- Strong analytical and data management skills
- Analyse and propose process improvements consistently
- Strong focus on people
- Share best practices across the process & facilitate process improvements/cost reduction initiatives Interact and build a rapport with the respective onshore people and other stake holders to effectively manage process changes / metrics
- Drive Business Excellence Process support: 1. Read, understand and analyze client process as per the business rules as a subject matter expert. 2. Execute the process accurately and timely as a hands on processor. 3. Master the given process and help the team members to overcome process related queries 4. Escalate issues and seek advice when faced with complex issues/problems. 5. Pay close attention to quality of written and verbal English skills within Team. 6. Creates a logical plan, realistic estimates and schedule for an activity or project segment. 7. Ensure LWI’s are followed and updated regularly and train the team members on process updates. 8. Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements. 9. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls. Roles and Responsibilities: 11. Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an team lead. 12. Participates in various internal or client initiatives related to Process. 13. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Team support: 1. Plan proper allocation of work. 2. Support Manager with Daily stats / reporting and MOS. 3. Enrich team members with a clear sense of direction and understanding of each others responsibilities. 4. To be available on the floor through the day to resolve process related issues. 5. Participate in Team building activities. 6. Create effective QC and Audit mechanism within process to ensure delivery on SLA’s. 7. Assist in training/educating HRO personnel on learning and acquired skills in process., Any Graduation
