Posted:1 week ago|
Platform:
Work from Office
Full Time
Lead governance frameworks for enterprise delivery lifecycle and ROB.
Partner with Product Ops and Finance to design decision-making matrices and ensure financial visibility for leaders.
Run delivery cadence meetings, reporting, and dashboards (including execution plan and audit follow-up items).
Define roles and responsibilities for the delivery ecosystem, including interlocks with Enterprise Hub, other BUs, and corporate functions.
Design and implement delivery execution plans with the Head of Enterprise Delivery.
Track milestones, KPIs, and progress against execution plans.
Own tracking and reporting of KPIs and performance metrics (forecasting, milestones, customer satisfaction).
Collaborate with Enterprise Strategy and other BUs to define KPIs for customer satisfaction across all enterprise products delivered via the Enterprise Hub.
Lead due diligence on workflows across delivery partners, professional services, and customer success teams including those sitting in multiple BUs.
Build and implement processes across BU for delivery of enterprise products and services.
Build processes for delivery of professional services.
Implement best practices for intake, prioritization, and delivery on the roadmap/execution plan.
Manage delivery tools and transformation projects; interface with OCTO for tooling needs.
Drive transformation of delivery stand-up and financial processes in partnership with ELS Finance.
Support automation initiatives for customer success and vendor optimization.
Support engagement plans and change management initiatives in partnership with HR and functional leaders.
Track OKRs and contribute to communication rollouts.
10+ years in delivery operations, program management, or enterprise operations leadership.
Proven ability to design and implement scalable operating models and governance frameworks.
Strong understanding of enterprise delivery processes, financial controls, and tooling ecosystems.
Operational rigor and process optimization expertise.
Strong financial acumen and data-driven decision-making.
Excellent stakeholder management and cross-functional collaboration skills.
Pearson
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