Delivery Operations Lead

Delivery Operations Lead

Location:

Role Purpose

The Delivery Operations Lead is a key role responsible for standing up Enterprise Delivery and building a sustainable, scalable delivery operating model and building all delivery processes for enterprise - including those cross BU. This position ensures strong governance, efficient processes, tool usage and seamless interlocks with other Business Units (BUs) to enable consistent, high-quality delivery across the enterprise.

Key Responsibilities

Governance & Rhythm of Business (ROB)

• Lead governance frameworks for enterprise delivery lifecycle and ROB.

• Partner with Product Ops and Finance to design decision-making matrices and ensure financial visibility for leaders.

• Run delivery cadence meetings, reporting, and dashboards (including execution plan and audit follow-up items).

• Define roles and responsibilities for the delivery ecosystem, including interlocks with Enterprise Hub, other BUs, and corporate functions.

Execution Planning

• Design and implement delivery execution plans with the Head of Enterprise Delivery.

• Track milestones, KPIs, and progress against execution plans.

Data & Reporting

• Own tracking and reporting of KPIs and performance metrics (forecasting, milestones, customer satisfaction).

• Collaborate with Enterprise Strategy and other BUs to define KPIs for customer satisfaction across all enterprise products delivered via the Enterprise Hub.

Process Management & Optimization

• Lead due diligence on workflows across delivery partners, professional services, and customer success teams including those sitting in multiple BUs.

• Build and implement processes a cross BU for delivery of enterprise products and services.

• Build processes for delivery of professional services.

• Implement best practices for intake, prioritization, and delivery on the roadmap/execution plan.

• Manage delivery tools and transformation projects; interface with OCTO for tooling needs.

Transformation

• Drive transformation of delivery stand-up and financial processes in partnership with ELS Finance.

• Support automation initiatives for customer success and vendor optimization.

Vendor Optimization

• Lead due diligence on vendor and tooling requirements across BUs and PM tools; collaborate with RevOps and OCTO on tool selection and implementation.

People & Culture

• Support engagement plans and change management initiatives in partnership with HR and functional leaders.

• Track OKRs and contribute to communication rollouts.

Qualifications & Experience

Experience:

• 10+ years in delivery operations, program management, or enterprise operations leadership.

• Proven ability to design and implement scalable operating models and governance frameworks.

• Strong understanding of enterprise delivery processes, financial controls, and tooling ecosystems.

Skills:

• Operational rigor and process optimization expertise.

• Strong financial acumen and data-driven decision-making.

• Excellent stakeholder management and cross-functional collaboration skills.

Leadership Competencies (M30)

• Strategic Execution:

• Collaboration & Influence:

• Change Leadership:

• Operational Excellence: