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Accenture in India
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Delivery Operations Associate Manager

Delivery Operations Associate Manager

Accenture in India

7 - 14 years

0 Lacs

jaipur rajasthan

Posted:17 hours ago| Platform: Shine logo

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Skills Required

team management analytical skills interpersonal skills communication skills collection management customer service adaptability people management order management dispute management order to cash collections processing finance accounting legal regulatory knowledge problem solving skills client relationship building invoice management fluent english attention to detail urgent matter handling industry experience

Work Mode

On-site

Job Type

Full Time

Job Description

As a Delivery Operations Associate Manager at Accenture, you will be responsible for overseeing the collections process, ensuring operational performance meets targets and Service Level Agreements. Here are some key responsibilities and qualifications we are looking for: **Roles and Responsibilities:** - Daily operational performance management and meeting targets, including Service Level Agreements with clients. - Supervising the daily operation of the collections process. - Setting team performance expectations, implementing continuous improvement initiatives, and strengthening controls to achieve business goals. - Responsible for productivity, team volume management, leave planning, business continuity, and succession planning. - Supporting the team to function in a hybrid physical-virtual and multi-cultural environment. - Forecasting and maintaining a staffing plan, consistently managing operational risk at the process level. - Providing direction and managerial oversight for all activities within one's functional area. - Acting as a clear escalation route to the client for service-related issues and facilitating issue resolution. - Performing RCAs analysis and supporting Ad Hoc contractual projects for the client. - Managing compliance with internal control requirements. **Qualifications Required:** - Bachelor's degree required. - Minimum of 7 years of experience in Finance & Accounting (OTC) process, and a minimum of 5 years of team/people management experience. - Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions. - Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices. - Strong interpersonal skills with the ability to build and maintain positive relationships. - Ability to handle sensitive, confidential information. - Good communication, problem-solving, and client relationship building skills. - Fluent English skills, including oral and business writing. - Attention to detail and ability to work under pressure. - Excellent interpersonal and communication skills. - Strong commitment to working with teams and providing excellent customer service. - Ability to work in a multicultural and diverse environment. - Client industry experience is a plus. - Experience with communications and people management. Please visit us at [www.accenture.com](www.accenture.com) for more information about our global professional services company with leading capabilities in digital, cloud, and security.,

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Delivery Operations Associate Manager