Delivery Leader Banking (Quality Assurance – Information Technology)

Role Overview:

Delivery Leader

The leader will work closely with sales, finance, RMG, talent acquisition, and delivery teams to enable seamless execution, while also contributing to pre-sales, proposals, and new solution offerings. A key focus will be on adopting automation-first strategies, building intellectual property, and delivering measurable business value for clients.

This role demands a seasoned professional with deep BFSI domain expertise, proven experience in Agile/DevOps-driven projects, and the ability to influence at CXO levels, while mentoring teams and shaping QualityKiosk’s strategic delivery vision.

Key Responsibilities & Deliverables

• Lead and kickstart new programs and projects across existing and new clients.
• Manage key accounts by closely coordinating with Test Managers, Test Leads, and client stakeholders.
• Handle client escalations, people issues, and project requirements with maturity and resolution focus.
• Deeply understand client ecosystems, including IT budgets, ongoing and upcoming initiatives.
• Partner with QK Account Sales Team on new logos, solution offerings, and business growth opportunities.
• Contribute to marketing, thought leadership, and white papers to showcase QK’s expertise.
• Collaborate with Finance on billing, invoicing, and revenue realization.
• Drive resource planning by coordinating with RMG, Talent Acquisition, and delivery teams.
• Monitor and improve gross margin and revenue leakages.
• Ensure project governance & risk management covering effort, time, cost, and scope.
• Track project scope deviations and CRs with client stakeholders.
• Conduct skip-level meetings with Team Leads and engineers to ensure delivery alignment.
• Lead new project estimations, proposals, and bids in partnership with pre-sales and account teams.
• Influence strategic and policy development within the organization and implement at scale.
• Allocate accountability across teams, drive career development, and provide technology guidance.
• Offer advanced expertise across delivery units, make tactical decisions that impact business development, and advise senior management on specialized testing/delivery issues.
• Support new business propositions with bid/account management teams.
• Create, promote, and expand Intellectual Property (IPs) for client engagements.
• Grow strategic accounts from their current scale while ensuring customer satisfaction and success.

Required Experience

• 15+ years of IT industry experience, preferably in a service-based IT environment.
• At least 10 years of proven leadership in strategic project/program management, managing large service delivery teams, and driving profitability, customer success, and people growth.
• Strong track record in Agile, DevOps, digitization, and automation-led programs.
• Deep BFSI domain expertise (experience with Indian BFSI clients preferred).
• Demonstrates delivery excellence and ability to balance cost, quality, and business value.
• Hands-on involvement with pre-sales, new logos, solution proposals, and efficiency programs.
• P&L ownership including revenue targets and gross margin accountability.
• Proven success in delivering ROI and Business Value Realization (BVR) on automation solutions.
• Strong exposure to test automation solutioning and implementation.

Professional Qualifications

• B.Sc. / B.Tech / B.E. / MCA / MBA.
• 1–2 globally recognized certifications (e.g., PMP, SAFe Agile, ITIL, etc.).
• Consistent academic record with minimum 60% across all levels.

What We Offer

• Opportunity to lead high-impact delivery programs for top BFSI clients.
• Exposure to global markets and next-gen digital transformation projects.
• Collaborative culture with senior leadership visibility.
• Platform to innovate, create IPs, and contribute to QK’s thought leadership.