Skill required:
Talent Development - Learning Delivery Operations
Designation:
Delivery Lead Manager
Qualifications:
Any Graduation
Years of Experience:
13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Ensure successful delivery of learning solutions and review their effectiveness and applicability. Talent Development process
- Challenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.
- Perform all people processes for the team in line with HR policies.
- Assist with developing and documenting cross region scheduling processes
- Ensure cross region scheduling processes are followed
- Provide input to Continuous Improvement
- Communicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead
- Provide input to budget and manage costs to operate within budget guidelines
- Conduct / coordinate IJPs and external hiring
- Conduct site tours for potential clients
- English language proficiency required
- Multi-cultural awareness
- Passion for customer service
- Deductive / reasoning skills
- Critical thinking / problem solving skills
- Work well within a team environment
- Good time management skills
- Accountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representatives
- Leverage extensive knowledge of functional or business area, in a manner that provides business value to own team / project
- Oversee the requirements to support new project requests
- Project management skills (Planning & Organizing)
- Strong organizational skills
- Ability to prioritize conflicting requirements
- Strong analytical ability (to devise and produce coherent management reports and statistics)
- People management skills (Coaching, listening, giving direction)
- Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
- Strong financial analysis skills (Cost vs. Revenue)
- Excellent communication skills and ability to effectively communicate with various groups within the organizatio What are we looking for?
- Organize scheduling tasks, resources and priorities.
- Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.
- Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.
- Ensure Cancellation policies are being followed
- Monitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.
- Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).
- Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices).
- Act as first point of contact for escalation of client and operational issues
- Manage issues to resolution, where these fall within remit / scope.
- Pro-actively escalate potential serious / high-level issues to Global Scheduling Lead
- Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered
- Roles and Responsibilities:
- In this role you are required to identify and assess complex problems for area of responsibility
- The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
- Requires adherence to strategic direction set by senior management when establishing near-term goals
- Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
- Some latitude in decision-making in involved
- you will act independently to determine methods and procedures on new assignments
- Decisions individual at this role makes have a major day to day impact on area of responsibility
- The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts, Any Graduation
