Delivery Lead Manager

 About The Role  

Skill required: Talent Development - Learning Delivery Operations

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years
What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs. Ensure successful delivery of learning solutions and review their effectiveness and applicability. Talent Development processChallenge established practice and processes to raise scheduling / cost issues with DM / BI / Capabilities.Perform all people processes for the team in line with HR policies.Assist with developing and documenting cross region scheduling processesEnsure cross region scheduling processes are followedProvide input to Continuous ImprovementCommunicate LMS and other Scheduling tool issues or potential enhancements to Global Scheduling Lead Provide input to budget and manage costs to operate within budget guidelinesConduct / coordinate IJPs and external hiringConduct site tours for potential clientsEnglish language proficiency requiredMulti-cultural awarenessPassion for customer serviceDeductive / reasoning skillsCritical thinking / problem solving skillsWork well within a team environmentGood time management skillsAccountable for ongoing maintenance of effective client service relationship by acting as first point of contact for client representativesLeverage extensive knowledge of functional or business area, in a manner that provides business value to own team / projectOversee the requirements to support new project requestsProject management skills (Planning & Organizing)Strong organizational skillsAbility to prioritize conflicting requirementsStrong analytical ability (to devise and produce coherent management reports and statistics)People management skills (Coaching, listening, giving direction)Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)Strong financial analysis skills (Cost vs. Revenue)Excellent communication skills and ability to effectively communicate with various groups within the organizatio
What are we looking for? Organize scheduling tasks, resources and priorities.Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective schedules and programs to agreed guidelines.Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria.Ensure Cancellation policies are being followedMonitor the performance of all daily scheduling tasks in multiple Accenture / Client systems.Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client / Operations).Work with Delivery teams / BI / DSM to maintain accurate course, instructor and facility information (Matrices). Act as first point of contact for escalation of client and operational issuesManage issues to resolution, where these fall within remit / scope. Pro-actively escalate potential serious / high-level issues to Global Scheduling Lead Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered

Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts
 Qualification Any Graduation