Delivery Lead Manager

Skill required: Commercial Banking Operations - Core Banking
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model. The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business. Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management.
What are we looking for? ? Oversee and manage the day-to-day operations ensuring efficient and customer-centric services. ? Sound understanding commercial banking operations (Payments, Account Maintenance, Collateral Management and Servicing) ? Develop and implement strategies to enhance customer experience, increase market share, and achieve revenue targets. ? Collaborate with senior management to establish operational goals, policies, and procedures that align with the overall business objectives. ? Should have strong Interpersonal skills which is crucial to build trust with clients, provide excellent customer service, collaborating effectively with colleagues from other deal and foster a positive work environment. ? Should have strong client relationship management which involves direct interaction with clients, maintaining strong and trusting relationships with clients and creating strategies to generate revenue through client relationships ? Ensure compliance with banking regulations, policies, and guidelines in payment banking operations. ? Drive the development and implementation of new products, services, and digital solutions to meet customer needs and market demands. •? Creation of client value ideas and streamlining automation projects. ? Should possess strong negotiation skills, including the ability to prepare for and conduct negotiations, understand and articulate the needs and interests of both parties, and work towards a mutually beneficial outcome ? Should demonstrate strong conflict management skills, including the ability to identify and address disagreements, mediate disputes and facilitate a constructive dialogue between parties to reach a resolution ? Analyze market trends, customer behaviors, and competitive landscape to identify business opportunities and drive innovation. ? Build and maintain strong relationships with key customers, business partners, and stakeholders to foster loyalty and promote business growth. ? Provide guidance and support to operations teams, including performance management, training, and professional development initiatives. ? Monitor and analyze operational metrics, customer feedback, and performance indicators to identify areas for improvement and drive operational excellence. ? Collaborate with cross-functional teams, such as risk management, compliance, and technology, to ensure alignment and effective implementation of business strategies. ? Stay updated on industry best practices, emerging technologies, and regulatory
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts