Delivery Lead Manager

Skill required: Sales Operations - Sales Operations & Execution Analytics
Designation: Delivery Lead Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Procurement Contracting Services professionals deliver and coordinate legal, contract and commercial advice and counsel in support of our clients business,working to manage and mitigate risk and ensure ethical behavior and compliance with laws and company policies. The Procurement Contract Associate Manager will have responsibility for managing client delivery by leading team delivering contract services as part of our procurement outsourcing offering ?Develop and maintain relationship with client’s legal and/or procurement representatives for their respective accounts ?Manage projects within client workflow tools to document each step of the contract formation process. Measures and evaluates sales data to determine the effectiveness of a product, sales process, or campaign. It helps internal performance data, along with external market and competitor research, to craft sales strategy and achieve sales goals.
What are we looking for? Experience in Data Analytical skills •Expert level capability in use of MS software (with focus on analytical skills in PPT & Excel) •Managing performance and SLA’s ?Promoting process improvement ?Dealing with complexity, analysing information for continuous improvements ?Implementing Organizational Core Values ?Knowledge of end-to-end of supply chain & procurement process ?Experience running multi-geography operations/teams ?Client management skills. Experience in having managed operational issues. Experience in resolving and escalating from client. Identifying risks and apply appropriate mitigating actions to increase client satisfaction ?Deep understanding of Data management process ?Supply Chain & Procurement – knowledgeable in terminology and methodology ?Proactive and team player ?Relationship management ?Strong verbal and written communication Excellent English speaking and writing skills is a must? ?Must understand customer support or operations type environment such as project coordinator, Customer service agent, technical support staff or service engineer etc? ?Must have worked in a ticketing systems/tool – assign/Process Tickets, update tickets, escalate/follow-up, closure, feedbacks?? ?Excellent documentation skills. Previous experience in updating tools and data bases is an advantage? ?Client Problem solving or supporting stakeholder experience is an advantage? ?Must be flexible in changes in working schedule and environment while maintaining accuracy and quality of output to meet the requirements of the client? ?New ways of working and a changing environment requires the ability to quickly learn and adapt.? ?Ability to multitask and adopt to change is must? ?Experience in the contract management or similar experience is preferred? ?Experience in interacting with other professionals in a working environment? ?Experience with working according to plan ?Must be flexible in changes in working schedule and environment while maintaining accuracy and quality of output to meet the requirements of the client. New ways of working and a changing enviro
Roles and Responsibilities: •In this role you are required to identify and assess complex problems for area of responsibility • The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors • Requires adherence to strategic direction set by senior management when establishing near-term goals • Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach • Some latitude in decision-making in involved • you will act independently to determine methods and procedures on new assignments • Decisions individual at this role makes have a major day to day impact on area of responsibility • The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts •Responsible for client delivery for contract services ?Responsible for oversight / QC of work product by team members ?Experienced in working closely with client stakeholders ?Responsible for presenting reporting and SLA performance to clients ?Experience in working on high complexity contracts across diverse categories ?Experienced in building, training, mentoring and leading team for client delivery ?Responsible for ensuring deployment of FTEs on accounts and workload management ?Responsible for preparing initial document drafts (utilizing provided templates) ?Well versed with the contract review and redlining process and having knowledge of core legal clauses like indemnities, limitation of liability, IPRs, confidentiality etc. ?Act as liaison with our customers’ in-house legal counsel, sourcing and category management team members, and third-party suppliers to ensure consistency of agreement terms ?Facilitate the contract negotiation process, review suppliers redlines, and ensure that required terms and conditions are included. ?Align closely with the sourcing and category management team to ensure timely renewals of supplier contracts, including updating legacy agreements to most recent client supplier terms. ?Work closely with client information security and data protection teams to assess supplier risk and include necessary client information protection standards in the document drafts. ?Enforce processes to effect compliance and management proactively by collaborating with the client and the Sourcing and Category management teams.(e.g. change order processes ?Responsible for executing the strategy on Contract Services processes