Delivery Lead (Business Support Services)

• Overview Experience 6-9 Years Location Hyderabad Shift Time 630 PM - 330 AM (IST) About Role We have an exciting role of OGS Delivery Lead who will be responsible for overseeing the delivery of business operations and services in a highly staff augmentation offshore model

• This role involves managing offshore teams, ensuring alignment with business goals, and maintaining high standards of performance and productivity

Responsibilities

• Act as the primary point of contact for stakeholders for operational status (eg
• Hiring, allocation, onboarding), people-related issues Coordinate between agency and BSS teams, ensuring effective communication and collaboration Managing hiring and allocation of resources to project / process
• Address and resolve process escalations and work on RCA to avoid future occurrences
• Conduct regular weekly, fortnightly, and monthly cadence with agency partners to understand process efficiency, accuracy, operational challenges and provide strategic plans in establishing seamless process Continuously evaluate and improve processes to enhance efficiency and effectiveness Manage the allocation and utilization of resources, ensuring that BSS teams are effectively integrated and utilized Collaborate with agency teams on FTE performance progress and implement improvements in partnership with agency leads, as necessary Lead and mentor BSS teams, fostering a culture of collaboration, accountability, and high performance
• Facilitate training and development initiatives to enhance team capabilities
• You will be working closely with Global Business Leaders, CFO s, Finance Controllers of Global Agencies across various geographies

Qualifications

• Bachelor s/master s degree in commerce, Business Administration, or a related field
• 6 - 8 years experience in project management, preferably in an offshore staff augmentation model Depicts strong understanding of business processes (Finance Accounting operations, HR processes etc) Worked with stakeholders from multiple geographies US (Must) and EMEA, APAC (Preferred) Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to manage multiple processes simultaneously
• Strong problem-solving and decision-making abilities
• Knowledge of industry standards and best practices