Delivery Lead (Business Support Services)

• Act as the primary point of contact for stakeholders for operational status (eg. Hiring, allocation, onboarding), people-related issues
• Coordinate between agency and BSS teams, ensuring effective communication and collaboration
• Managing hiring and allocation of resources to project / process.
• Address and resolve process escalations and work on RCA to avoid future occurrences.
• Conduct regular weekly, fortnightly, and monthly cadence with agency partners to understand process efficiency, accuracy, operational challenges and provide strategic plans in establishing seamless process
• Continuously evaluate and improve processes to enhance efficiency and effectiveness
• Manage the allocation and utilization of resources, ensuring that BSS teams are effectively integrated and utilized
• Collaborate with agency teams on FTE performance progress and implement improvements in partnership with agency leads, as necessary
• Lead and mentor BSS teams, fostering a culture of collaboration, accountability, and high performance.
• Facilitate training and development initiatives to enhance team capabilities.

You will be working closely with

Global Business Leaders, CFO’s, Finance Controllers of Global Agencies across various geographies.

• Bachelor’s/master’s degree in commerce, Business Administration, or a related field.
• 6 - 8 years experience in project management, preferably in an offshore staff augmentation model
• Depicts strong understanding of business processes (Finance & Accounting operations, HR processes etc)
• Worked with stakeholders from multiple geographies – US (Must) and EMEA, APAC (Preferred)
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple processes simultaneously.
• Strong problem-solving and decision-making abilities.
• Knowledge of industry standards and best practices