Delivery Director

Job Title: AD & ASM Delivery Director

Location:

AD & ASM Delivery Director

This is a leadership position responsible for ensuring successful project delivery, managing incident/problem resolution, driving continuous improvement, and optimizing financial performance across engagements. If you thrive in a fast-paced environment and are passionate about delivering customer value through innovation and efficiency, we’d love to meet you.

Key Responsibilities

• Lead end-to-end

  requirements gathering

  ,

  system design reviews

  , and

  solution recommendations

  for complex technical challenges.
• Oversee

  incident management

  and

  problem resolution

  processes to ensure minimal service disruption and continuous improvement.
• Drive timely project completion by managing resources, risks, and stakeholder expectations.
• Create and implement

  growth strategies

  and

  business plans

  aligned with organizational goals.
• Provide strategic leadership to multiple project teams across

  infrastructure and application development

  programs.
• Ensure clear and consistent

  client communication

  throughout project life cycles.
• Identify opportunities for

  service expansion, process optimization

  , and

  cost reduction

  .
• Oversee

  financial analysis

  , budget planning, and revenue forecasting to ensure

  profitability

  .
• Manage the

  ServiceNow practice

  , including resourcing, delivery, and ongoing transformation initiatives.
• Support

  new business acquisition

  and expand the customer base to drive long-term growth.
• Engage in

  contract negotiations

  , vendor management, and ensure legal compliance as needed.
• Collaborate with senior stakeholders to define

  project scope

  , timelines, and key deliverables.
• Implement structured

  architecture, security, and engineering practices

  aligned to strategic objectives.

Requirements

• Bachelor’s degree

  in any discipline;

  preferred MSc/BE/Masters

  in IT, Computer Science, or related fields.

• 12 – 15 years

  of experience in AD & ASM delivery, preferably in

  multi-channel

  or

  enterprise-level

  projects.
• Solid understanding of the

  ServiceNow platform

  and software development lifecycle tools (e.g., Azure DevOps, Git).
• Demonstrated ability to manage

  multiple cross-functional teams

  , vendors, and partners.
• Strong

  analytical

  ,

  problem-solving

  , and

  decision-making

  skills.
• Excellent

  communication

  ,

  stakeholder management

  , and

  customer service

  orientation.
• Experience in

  financial planning

  ,

  project budgeting

  , and pipeline management.