438 Debt Management Jobs - Page 16

Role & responsibilities - Candidate will manage collection of Hard bucket - Micro LAP Will manage team of CLM Will manage collection of entire circle Handling 90+ Bucket through team of CFE & Seizing team (Repo Agent). Collect the MIS from CFE and report to RRM. Tracing and Repossession of assets. Meet the branch collection and Recovery targets. Improve PBT by Minimizing RF of Cases, maximizing RB of cases. Improve charges & Shortfall collection month on month basis. Handling Legal initiation from Branch level. Execution warrant and notices. Handling Repossession agency related queries. Handling bill process & payment related queries of vendors. Stable experience on Min 6+ Years in Home Loan/LAP/Micro LAP Collection CTC 10-12 LPA Age - 40 Gradation Should be managing team and entire 1 locations If you are interested can contact & share your updated CV or any reference on this no 8851570515

O2C Collection- Good understanding of Order to Cash cycle, Strong experience in customer collection, Intense focus on reporting, SLAs, VoC, governance, client engagement and service delivery, Strong people management skills - leading large teams or projects, working experience in GETPAID tool will be a plus, SAP knowledge strongly preferred. Functional knowledge First point of contact for client engagement / escalation management. Identify and work towards improvements projects resulting in process efficiencies The person will be responsible for leading and driving the collection delivery Voice calling Customer Account Management (Follow up on payment of open balances) Dispute Management Order release Credit limit Customers account Reconciliation Customer Query Resolution Update and maintain accurate records of collection activities Refund process Collection report Query response (Customer / Collection manager / Credit controller)Process improvement methodologyHas process improvement acumen. Account Management Knows the counterparts at client side and maintains a supportive and professional relationship with them Maintains a communication channel to report regular issues and highlight the exceptions Customer Orientation Ability to understand client expectations and requirements Strives to adhere and improve performance on SLAs and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution Ability to maintain relationships with relevant line manager or counterparts or Stakeholders Customer Orientation Understands to the expectations from own role to ensure delivery on client expectations; delivers accordingly responds to any changes, alterations, customer requests and escalates as required Solution oriented, effective communication with customers on issues raised, findings and proposed resolution Is mindful of customer feedback, voice of customer - coordinates on action plans to address issues Accountability Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these Collaboration and Teamwork Understands and works towards the common goals of the organization rather than getting confined to own silo Resolves conflicts at his or her level; escalates if required. Displays good collaborative spirit Does not resist change management Addresses problems and finds solutions by working within and between WNS teams, including consultation with and or escalation to other towers when required. Analytical Thinking and Problem Solving Identifies anomalies, errors, and aberrations in output dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions Proposes and supports implementation of process improvements Communication skills Participates actively in team meetings; articulates thoughts clearly Listens with attention and builds own understanding Demonstrates requisite verbal and written communication skills

First link of management between the executors ie field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll) - Hiring, Retention & Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing & controlling PDD requirement compliance Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done. Understanding of CRM - Salesforce.com. Effectively engage with Credit, Operations, Risk & within 2W/3W teams. To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee we'll in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department ie product, credit, Ops, RCS & compliance to process the file. Connect with HR department for hiring & retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 9 Number of Direct Reports: 5 to 9 Number of Indirect Reports: NA Number of Outsourced employees: 5 to 9 Number of locations: 1 to 4 Number of products: 1 ie Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications - Graduate / Post Graduate Good command in excel is essential. Work Experience - 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers & colleagues across the company. Excellent Team management & Interpersonal Skills. Excellent command over communication skills. Highly ambitious & self-motivated

The Legal Officer for Debt Management Services will be responsible for managing legal activities concerning the recovery of urban Non-Performing Loans (NPLs) and vehicle loans (Wheels segment). Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates and providing proper guidelines. Milestone reviewing and tracking.Ensure legal guidelines are complied with while repossessing products.Travelling with the ROs.To do timely allocation of the cases of the team members.Should be Profecient in excel. Daily tracking of the performance of the team members.Maintain accurate records of customer interactions and transactions.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Counsiling and grooming of his direct reportee to enhance and polish their skill sets.Manage a team of collection officers to achieve overall targets.Rectify problems encountered during the collection process.Manage average collection reports to monitor and improve collection performance.Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation.

To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management skills. Demonstrated success & achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action & driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.

Role & responsibilities Manage daily cash flow, forecasting, and reporting to ensure adequate liquidity across all entities. Develop and implement treasury strategies to optimize working capital and reduce financial risk Build supply chain financing solution for suppliers bringing value tooverall ecosystem Monitor and manage debt facilities, interest, and loan covenants Seamless fund management with focused deployment strategies & sharp market insight Maintain and develop strong relationships with banks and financial institutions Coordinating with internal stakeholders for business requirement Partnering with business to add value in new & innovative banking structures & modeling, negotiations, compliance and reporting Execute FX and hedging strategies to manage currency risks Ensure compliance with internal policies and external regulations related to treasury activities Oversee banking administration, including account opening/closure, signatory management, and online banking platforms Collaborate with Accounting and Finance teams to ensure accurate cash accounting and forecasting Assist with investment planning and cash reserve strategies Support internal and external audits related to treasury activities MTM valuation & accounting Bookkeeping & Month end activities SOX compliance & meeting audit requirement Summary dashboard for respective areas Preferred candidate profile Treasury exp with Stakeholder management exp

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and achieving the collections target at a Branch office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 1 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage a team of Collections Associates Maintain and prepare the Collections reports for the branch office

Role & responsibilities : Requirement - Should have experience in managing tele-collection Team from any NBFC in loan segment Team should be doing EMI followups Should be stable Immediate joiner will consider Should be graduate Interview Mode - F2F Interview round - 2 round of interviews for Gurgaon Branch Locations - Gurgaon Sec-44 Preferred candidate profile - Team handling expereince is must for this role Interested candidate can share your updated resume or any reference on this whats app no -8851570515

First link of management between the executors ie field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll) - Hiring, Retention Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing controlling PDD requirement compliance Reduction in customer complaints cancellation by ensuring that no miss-selling is being done. Understanding of CRM - Salesforce.com. Effectively engage with Credit, Operations, Risk within 2W/3W teams. To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee we'll in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department ie product, credit, Ops, RCS compliance to process the file. Connect with HR department for hiring retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 9 Number of Direct Reports: 5 to 9 Number of Indirect Reports: NA Number of Outsourced employees: 5 to 9 Number of locations: 1 to 4 Number of products: 1 ie Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications - Graduate / Post Graduate Good command in excel is essential. Work Experience - 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers colleagues across the company. Excellent Team management Interpersonal Skills. Excellent command over communication skills. Highly ambitious self-motivated

First link of management between the executors ie field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography. PRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job) Achieving business numbers with the assigned line of channels (Basis location and market potential). People Management (Off roll) - Hiring, Retention Productivity. Sales Governance through compliance of systems and processes. Responsible for tracking, managing controlling PDD requirement compliance Reduction in customer complaints cancellation by ensuring that no miss-selling is being done. Understanding of CRM - Salesforce.com. Effectively engage with Credit, Operations, Risk within 2W/3W teams. To ensure TAT is maintained for case processing. 4. MAJOR CHALLENGES (Challenges faced on an on-going basis in carrying out the job) Training of self and their team below. Hiring right candidate. Smooth onboarding to help settle the employee we'll in BFL. Smooth onboarding of New Dealer/Partner with BFL Retention of Off-roll staff 5. DECISIONS (Key decisions taken by job holder at his/her end) Hiring of Off roll staff Approvals by coordinating with internal stake holders eg. Clearing cases Lead allocation Field activity planning and closure 6. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day to day work Connect with various internal department ie product, credit, Ops, RCS compliance to process the file. Connect with HR department for hiring retention External Clients Roles you need to interact with outside the organization to enable success in your day to day work Engaging with customer. Mapping of market competition. 7. DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts) From 45 to 70 Cases MOM (depending upon location and market potential) Other Dimensions (Significant volume dimensions associated with the job) Total Team Size: 9 Number of Direct Reports: 5 to 9 Number of Indirect Reports: NA Number of Outsourced employees: 5 to 9 Number of locations: 1 to 4 Number of products: 1 ie Two wheeler Loan Required Qualifications and Experience SKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications Qualifications - Graduate / Post Graduate Good command in excel is essential. Work Experience - 1 to 3 years of relevant experience in managing team Result oriented - Go getter attitude is must Should have collaborative work style to engage with peers colleagues across the company. Excellent Team management Interpersonal Skills. Excellent command over communication skills. Highly ambitious self-motivated

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Milestone reviewing and tracking Ensure legal guidelines are complied with while repossessing products Travelling with the ROs To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Counsiling and grooming of his direct reportee to enhance and polish their skill sets Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case Management Compliance Risk MitigationReporting Documentation

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates and providing proper guidelines Milestone reviewing and tracking Ensure legal guidelines are complied with while repossessing products Travelling with the ROs To do timely allocation of the cases of the team members Should be Profecient in excel Daily tracking of the performance of the team members Maintain accurate records of customer interactions and transactions Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates Counsiling and grooming of his direct reportee to enhance and polish their skill sets Manage a team of collection officers to achieve overall targets Rectify problems encountered during the collection process Manage average collection reports to monitor and improve collection performance Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation Case ManagementCompliance Risk MitigationReporting Documentation

To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management skills. Demonstrated success achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.

To achieve collection targets of the Respective Branch assigned, ensuring meeting PI Targets. Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified on monthly basis. Ensuring legal guidelines are complied for entire collection structure in letter and sprits. Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. Ensure adherence to the Code of Conduct. Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. Required Qualifications and Experience People Management skills. Demonstrated success achievement orientation. Excellent communication skills. Negotiation Skills Strong bias for action driving results in a high performance environment. Demonstrated ability to lead from the front. Excellent relationship skills. Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. Exceptionally high motivational levels and needs to be a self starter. Working knowledge of computers.

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts Achieve collections target by visiting customers/agency Monitor performance against set parameters and provide regular updates Ensure legal guidelines are complied with while repossessing products Maintain accurate records of customer interactions and transactions Provide regular reports on collection activities and performance Handle escalations promptly and effectively to resolve issues Daily DRR (Daily Risk Report) management Develop and implement strategies to improve collection rates Case to Case tracking Resolution at per AOP with in agreed timelines Portfolio ManagementDebt Collection StrategyTarget Achievement Regulatory Compliance Reporting and AnalysisRisk ManagementTeam LeadershipVendor Management Co-ordinating with internal and external clients

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts. Debt Collection Recovery Client Relationship Management Record Keeping Reporting Risk Mitigation Compliance Regulations

Key Purpose of the Job : The role holder is responsible for leading Collections Associates and achieving the collections target at a Branch office. The role holder is also responsible for maintaining a quality collections portfolio. Minimizing cases from moving into arbitration and court proceedings is also a critical part of the role. Graduate in any discipline Minimum 1 to 6 years of experience in Collections function Should have basic knowledge of Home Loan market Must have drive to achieve targets Ensure collections of defaulter payments in the Branch office, across all buckets Track and ensure maintenance of a quality collections portfolio Lead and manage a team of Collections Associates Maintain and prepare the Collections reports for the branch office

We are seeking a highly skilled candidate for Stressed Asset Manager (SAM) role with a commerce background and a strong understanding of finance and lending to oversee and manage distressed assets, ensuring optimal recovery and resolution strategies. The ideal candidate will have deep expertise in financial restructuring, risk assessment, and asset management. Key Responsibilities: Collections & Recovery: Achieve collections targets and minimize credit losses for the portfolio. Drive higher resolution rates through effective recovery strategies. Conduct daily monitoring and regular reviews of delinquent portfolios. Work with non-performing defaulting borrowers to create optimum recovery solutions. Portfolio Review & Monitoring: Monitor customer accounts, flagging likely cases of default or delayed payment. Provide regular inputs to Management and stakeholders (Sales, Risk, Policy Team) on collections resolution, delinquency trends, negative areas, fraud cases, etc. Liaise with Government agencies for guaranteed exposure claims and follow-ups for recoveries. Understand business requirements for rehabilitation, restructuring, and asset sales. Scout for investors and marketing linkages. Participate in CoC and consortium meetings to drive effective decision-making. Compliance & Audit: Maintain all documentation related to the collections process in accordance with internal norms and regulatory requirements. Respond to customer complaints regarding collections, ensuring satisfactory outcomes for both the company and customers. Participate in periodic audits of the collections teams. Customer Escalations & Complaints: Coordinate with the legal team and senior management in escalated cases to ensure compliance with relevant regulations. Qualifications & Skills: Bachelor's/Master's degree in Commerce, Finance, Business fresher or related field experience of 2-3 years to handle recovery of secured corporate landing Proven experience in asset management, financial restructuring, or risk assessment. Strong analytical and negotiation skills. Knowledge of regulatory frameworks and compliance requirements. Expertise in lending practices and financial risk assessment. Excellent communication and stakeholder management abilities. How to Apply: Interested candidates can apply via Naukri or send their resume to mithila.shinde1-v@adityabirlacapital.com or komalben.ardeshana@adityabirlacapital.com

We are seeking a Treasury Analyst with 26 years of experience to support U.S. Treasury operations. The ideal candidate will manage daily cash positioning, analyze liquidity, handle banking relationships, and ensure compliance with U.S. federal financial regulations. The role requires a strong understanding of treasury functions, financial instruments, and cash flow forecasting. Key Responsibilities: Monitor and manage daily cash flow and liquidity positions Execute wire transfers, ACH, and other treasury transactions Support short-term investment strategies and debt management Reconcile bank accounts and resolve discrepancies Ensure compliance with federal financial management regulations Collaborate with internal finance, accounting, and external banking partners Qualifications: Bachelordegree in Finance, Accounting, Economics, or related field 26 years of treasury or corporate finance experience Knowledge of U.S. Treasury systems, banking regulations, and financial instruments Strong analytical and Excel skills; experience with treasury management systems preferred Excellent communication and organizational skills Benefits Insurance coverage Cab facility Good remuneration

Hiring Field Collections Executives across India Must have valid DRA (Debt Recovery Agent) certification 1-3 years experience in collections, recovery, or sales Competitive pay + attractive incentives Apply now to join our fast-growing team!

Job Purpose: To drive collections at the area level and ensure sustainability of the business through timely collection & recovery Managerial Responsibilities : Recruit and train the collections team for effective collections & recovery Monitor & review the activities of the collections teams operating in different areas; ensure compliance and be audit ready at any given point in time Ensure adherence to collection processes in the region, i.e., system allocation, tracking, monitoring delayed cash deposition; identifying & reporting fraudulent practices Functional Responsibilities: Execute collection strategies at the area level for efficient collections and recovery of outstanding loans; ensure cost effective collections Monitor and ensure adherence to collection process and report the fraudulent practices of agencies / agents Submit recommendations to regional collections manager for discontinuing agencies based on performance Partner with local sales & credit to ensure quality sourcing Manage loss line provision; on-time sale of repossessed vehicles Ensure effective collections from DCC & micro market Coordinate with legal officers to file and execute non collectable accounts; execute repossession orders with the help of legal officers Experience: 8+-years of experience in handling collections Functional Competencies: Ability to work with integrated systems used for tracking & monitoring collections Operational execution Behavioral Competencies: Relationship Management (critical for retaining key customers) Strong communication and interpersonal skills Problem Solving & decision making skills

Required Regional Collection Manager Mortgage all bkt location for Pune

Responsibilities: * Lead collections strategy development & execution * Manage debt portfolio, recovery & collection processes * Oversee field collections team performance * Ensure timely payments from customers Over time allowance Travel allowance Health insurance Life insurance Annual bonus Sales incentives Performance bonus Joining bonus Referral bonus Provident fund

Manage a team responsible for recovering bad debts from customers across the region.Oversee all stages of collections for unsecured loans. Required Candidate profile Minimum 8-10 years of experience in Unsecured Loans and in managing teams. Data oriented and self driven for BL and PL.

To manage the collections process at a Regional level, build and manage a best-in-class high efficiency Collections Team to enable delivery of ECL & NCL parameters. livery of ECL & NCL parameters and to liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations. Quantitative and Important Parameters for the job Digital Book is a small ticket higher bounce rate book on account of the construct of the segment and borrower profile ECL Management Stage 1 and Stage 2 (feeder for Stage 3) Provisions to be managed by the incumbent for entire Zone. Strong vintage in handling the zone /region in debt management. Ability to conceptualize and effectively execute the various collections strategies with focus on Small Ticket Collections Organization Context Aditya Birla Finance Limited ("ABFL") is a lending subsidiary of Aditya Birla Capital Limited. ABFL is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABFL is one of the top private diversified NBFCs in India. As of 31-Dec 20, ABFL has a pan-India presence with 91 branches and a lending book of Rs. 45,560 Crores. ABFL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as we'll as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABFL also has a Wealth Management division. ABFL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABFL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII. Job Context Collections function carries out monitoring of client wise exposure and portfolio exposure to identify early warning signals of stress and to minimize NPAs. This monitoring is done by dedicated teams who specialize in managing delinquent customers who have come under financial stress due to unfavourable market events / changes in business patterns and as we'll as from those customers who have intentionally stopped payment of dues with mala-fide intentions. It also carries out overdue loan recovery from defaulting clients. The Small ticket segment comprises primarily Digitally sourced accounts with ticket sizes ranging 10k 5 lacs. This role is responsible for enhancing business profitability through effective management of the delinquent portfolio in the respective zone. The incumbent will be accountable for field collections for the customers in the region. For this segment, the collections model would primarily be an Agency Model for flows. The incumbent needs to have a strong understanding of small ticket business and challenges on the debt-management process. Key Result Areas ( Max 1325 Characters) ECL Management & Costs Monitor and Control delinquency and minimize ECL for portfolio Drive higher resolution rates resulting in reduced ECL Review, maintain control and Optimize the cost incurred towards collections of dues. Daily monitoring and regular reviews of delinquent portfolio Portfolio review and monitoring Monitor location level and sub-product level portfolios location level and at various product level within the Digital Portfolio. Work with non-performing defaulting borrowers to create optimum recovery solutions Developing various MISs to show different cuts and trends in the portfolio which can lead to necessary corrective action by collections team to enhance their performance and shows area of improvement. Provide regular inputs to Management and all the other stakeholders such as Sales, Risk, Policy Team on various aspects of collections resolution and delinquency trends, Negative Areas, Negative Profile, Non-Starters, SKIPs, Fraud Cases, etc. Ensure good grip and control on the delinquent portfolio. Vendor Management Liaise with agencies to drive collections processes efficiently. Oversee selection processes for external agencies Continuously monitor agency performance against set parameters and targets Exercise adequate control on agencies to ensure collection of overdue debts in a timely manner Compliance and audit Ensure that all documentation related to the collections process is maintained in accordance with internal norms and regulatory requirements Respond to customer complaints regarding the collections process, taking steps to ensure a satisfactory outcome for both ABFL as we'll as its customers Plan and implement periodic audits of the collections teams, ensuring their compliance with all relevant policies and regulations Customer escalations and complaints Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations People Management Provide oversight and be a coach and mentor for the team Ensure regular functional & behavioral trainings of team members in collaboration with HR Participate in relevant talent management and people development activities to ensure a healthy pipeline and an engaged team Area Collections Manager : To manage the collections process at a location level (usually a Metro or State Capital) or few Tier 2-3 cities, working with non-performing defaulting borrowers to create optimum recovery solutions. To liaise with in-house and external collections teams and to oversee their activities, ensuring compliance with all internal policies and relevant regulations. 6) Relationships : Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal National Collections Manager, Area Collections Managers Daily / regular Portfolio update and alignment of strategy and activities Credit/ Policy Teams Weekly Updation of Collections Cases, MIS, Bounce details etc. Updates on policy changes. Collections Strategy Team Periodic Market Intelligence, feedback, Legal Team As needed Litigation requirement for Delinquent borrowers. External Collections Agencies and Vendor Partners Regular Visits / discussions on portfolio; Reviews, case updates, exception reporting Customers As needed Escalations and follow-ups. Qualifications: Under Graduate Minimum Experience Level: 15-20 Years Report to: Management Trainee