State Collections Manager - Secured Business Loan - Gujarat

Hiranandani Financial Services

10 - 15 years

15 - 20 Lacs

gujarat

Posted:1 day ago| Platform:

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Skills Required

collection management collections strategy debt recovery recovery management debt management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Strategy Development:
Create and implement effective strategies for debt recovery and collections in assigned regions, ensuring compliance with laws, regulations, and company policies.
Team Leadership:
Lead and supervise a team of collections professionals, providing guidance, training, and support to maximize their performance and meet collection targets.
Performance Monitoring:
Track and analyze collection metrics, including delinquency rates, recovery rates, and payment behaviors, to identify trends, areas for improvement, and potential risks.
Portfolio Management:
Oversee collections portfolio management, prioritizing accounts, reviewing payment plans, negotiating settlements, and initiating legal actions when needed.
Customer Interaction:
Address customer inquiries on delinquent accounts, resolving disputes, and assisting with payment options or debt resolution.
Reporting:
Prepare and present regular collections activity reports, trends, and outcomes to senior management for informed decision-making and continuous improvement.
Cross-Department Collaboration:
Work closely with sales, customer service, and finance teams to improve collections effectiveness and reduce customer delinquency.
Process Improvement:
Identify and implement process enhancements, automation, and technology solutions to streamline operations, boost productivity, and optimize recovery.

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