Data Analyst

We are seeking a detail-oriented and analytical professional to join our Global Order Centre team in the Spare Parts & Lubes division. The Analyst will play a key role in supporting the Domestic and Export Order Management processes by analyzing data, tracking order performance, and optimizing supply chain operations. You will work closely with cross-functional teams, providing insights that enhance order accuracy, delivery performance, and overall customer satisfaction.

Data Collection & Analysis:

• Gather, analyze, and interpret data related to order processing, inventory levels, delivery timelines, and fulfillment rates.
• Monitor key performance indicators (KPls) such as order accuracy, lead times, and on-time delivery.
• Identify trends, inefficiencies, and potential risks in the order management process.

Order Tracking & Reporting:

• Track the status of domestic and export orders, ensuring timely processing and fulfillment.
• Develop and maintain dashboards and reports to provide real-time insights into order status and

performance.

• Support management with data-driven reports on order volumes, backlogs, and fulfillment issues. Process Optimization:
• Assist in identifying bottlenecks and process inefficiencies within the order management workflow.
• Work with the team to recommend process improvements to enhance order accuracy, reduce lead

times, and improve customer satisfaction. Participate in process improvement initiatives.

•    Coordinate with supply chain, logistics, and warehouse teams to ensure seamless order fulfillment.
•    Liaise with IT and systems teams to support enhancements in order management tools and systems. Customer Support: •    Assist in resolving customer inquiries and escalations related to order fulfillment, delivery timelines, and parts & lubes availability. •    Provide data-driven insights to help resolve issues and improve service levels. •    Collaborate with the customer service team to ensure alignment on order priorities and status. Inventory Management Support: •    Assist in analyzing inventory levels to ensure optimal stock availability for domestic and export orders. •    Support the coordination of supply chain activities to meet order demand while minimizing stockouts and excess inventory.

Skills & Qualifications:
Technical Skills: •    Proficiency in data analysis tools (e.g., Excel, SQL) and experience with ERP systems (e.g., SAP, Oracle). •    Familiarity with order management and supply chain processes, including inventory control, logistics, and fulfillment. •    Experience with data visualization tools (e.g., Qlik Sense, Tableau, Power Bl) for creating reports and dashboards. Analytical Thinking: •    Strong analytical and problem-solving skills, with the ability to interpret large datasets and derive actionable insights. •    Keen attention to detail with the ability to spot trends, inefficiencies, and risks in the order process. Communication: •    Excellent verbal and written communication skills to convey complex information to both technical and non-technical stakeholders. •    Ability to work with cross-functional teams to ensure alignment on order-related priorities. Project Management: •    Ability to manage multiple tasks, meet deadlines, and work in a fast-paced, dynamic environment. •    Strong organizational skills and the ability to prioritize tasks based on business needs. Education: •    Bachelor's degree in Engineering, Business, Supply Chain Management, Data Analytics, or a related field. Preferred Qualifications: •    Experience in the automotive industry, particularly in spare parts and lubes order management. •    Familiarity with international trade, export documentation, and customs regulations. •    Knowledge of continuous improvement methodologies such as Lean or Six Sigma