Dailer- Software Engineer

About Credgenics

Credgenics is India’s first of its kind NPA resolution platform backed by credible investors including Accel Partners and Titan Capital. We work with financial institutions, Banks, NBFCs & Digital lending firms to improve the efficiency of their collection using technology, automation intelligence and optimal legal routes to facilitate the resolution of stressed assets.

With all major banks and NBFCs as our clients, our SaaS-based collections platform helps them efficiently improve their NPA, geographic reach and customer experience.

We count most of India's lending majors as our clients such as ICICI Bank, Axis Bank, Bank of Baroda, etc and have been able to grow 100% MoM consistently even among the pandemic.

About the Role:

Software Engineer

Key Responsibilities:

• Design and implement scalable and fault-tolerant dialer solutions (predictive, progressive, preview).
• Integrate with telecom platforms such as

  Asterisk

  ,

  Kamailio

  ,

  FreeSWITCH

  , or

  Genesys

  .
• Work with SIP protocols, RTP, and media negotiation.
• Develop APIs and services for dialer configuration, campaign management, and reporting.
• Optimize call routing, pacing algorithms, retry logic, and contact prioritization.
• Monitor and improve system performance, call success rates, and error handling.
• Collaborate with QA, DevOps, and Product teams for feature releases and production support.
• Build tools for campaign reporting, agent performance tracking, and real-time monitoring.
• Ensure regulatory compliance (DNC, TRAI, TCPA, etc.) in dialer behavior.

Required Skills & Experience:

• 5+ years of experience in backend development with focus on telephony/dialer systems.
• Strong experience with

  Asterisk

  ,

  Kamailio

  , or

  FreeSWITCH

  .
• Proficiency in

  Python

  ,

  Node.js

  ,

  Go

  , or

  Java

  .
• Solid understanding of

  SIP, RTP, STUN/TURN, ICE

  , and related protocols.
• Experience with

  MySQL/PostgreSQL

  ,

  Redis

  , and message queues like

  Kafka

  or

  RabbitMQ

  .
• Knowledge of

  campaign management

  ,

  lead prioritization

  ,

  call pacing algorithms

  .
• Familiarity with tools like

  sngrep

  ,

  Wireshark

  , or

  Homer

  for SIP debugging.
• Experience with cloud platforms (AWS/GCP), containerization (Docker), and CI/CD.

Why Join Us?

• Opportunity to work on high-impact telephony systems at scale.
• Collaborate with a fast-paced and dynamic engineering team.
• Make a direct impact on customer experience and business outcomes.
• Learn and grow with exposure to modern VoIP stacks and cloud telephony.