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D2C Manager

D2C Manager

CareerFit.ai

6 - 10 years

10 - 14 Lacs

Mumbai

Posted:Just now| Platform:

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Skills Required

Automation Process improvement digital campaigns Quality audit Market research Manager Quality Control Customer service Customer experience Business intelligence CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

1CRM system

Overseeing the implementation and maintenance of the CRM system, including ensuring it

integrated with other business systems and that customer data is managed effectively.

2Customer experience

Collaborating with teams across the business to improve the customer experience, including

developing and enhancing customizations, optimizations, and best practices.

3Sales and marketing

Taking care of monthly target sales numbers deliveries and working closely with marketing to

create opportunities to enhance the CRM platform and its integrated systems, and to develop

marketing techniques to drive new customers.

4Customer service

Training customer service teams on the CRM software and working with them to ensure the

CRM is being used to optimize customer value.

5Customer data

Collecting and analyzing customer data, and using the CRM system to manage relationships.

6Customer needs

Developing new ways to meet customers, needs, and suggesting new methods to address

them.

7Workflows

Building workflows to streamline sales and marketing processes, and dynamizing existing

workflows and strategies.

8Marketing metrics

Tracking marketing metrics and trends, and conducting market research to follow trends and

competition.

9Retention campaigns

Creating and executing retention campaigns to deliver increased purchase frequency and value.

10Digital campaigns

Planning, managing, and negotiating multiple digital campaigns with third parties where

necessary.

11Other Responsibilities

Auditing calls for agents and develop a proper feedback mechanism.

Designed Training Plan as per Quality Audit findings and ensured execution as per timelines Understanding customer needs and requirements to develop effective quality control process.

Digitalization and Automation to build efficiency and reduce workload.

Business Intelligence Inputs and Value Addition for Process Improvement.

Standardize SOPs basis client deliverables and implementation.

Setting up goals and objectives for team.

Motivating team and taking informative quick decision.

Creating and defining risks contingencies and plans.

Implementation of QC tools for various types of analysis.

Preparing Business review decks for monthly and quarterly analysis.

Week on week review with Agents on Quality Scores to find the gap and bridge them.

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