D2C Manager

You are a highly organized and analytical D2C Manager responsible for leading and optimizing warehouse operations to ensure seamless order fulfillment across various channels. Your primary focus will be on managing inventory, manpower, and shift operations while driving process improvements through your strong analytical and communication skills. Your key responsibilities include overseeing day-to-day warehouse operations across multiple D2C platforms, ensuring timely and accurate processing of orders, maintaining accurate stock levels through regular audits, cycle counts, and reconciliation. You will also be supervising picking, packing, and dispatch to ensure on-time deliveries and minimal errors, driving efficiency in packaging, returns handling, and order accuracy. In addition, you will be responsible for managing recruitment, training, and scheduling of warehouse staff, allocating resources based on volume forecasts and business needs, designing and managing effective shift schedules, monitoring workforce productivity, and performance metrics. You will also utilize Excel and reporting tools to track key KPIs, identify trends, variances, and areas for improvement using data-driven insights. Your role will require effective communication with cross-functional teams including logistics, customer support, and tech, to resolve operational bottlenecks proactively through clear communication and collaboration. To qualify for this role, you need a Bachelor's degree in Logistics, Supply Chain, Operations, or a related field, along with 5-7 years of experience in warehouse operations, preferably in a D2C or e-commerce environment. Strong analytical skills, advanced Excel proficiency, excellent verbal and written communication skills, experience with WMS/ERP systems, and understanding of fulfillment logistics are also essential. You should possess strong leadership qualities with the ability to manage teams and drive results under pressure.,