D2C Manager

Job Description – D2C Manager (Sales & Team Lead)

Position: D2C Manager

Location: Udaipur/Ahmedabad

Role Overview:-

We are seeking a highly driven D2C Manager who can not only generate sales but also lead and inspire a team to achieve ambitious growth targets. The role combines strategic thinking, operational excellence, and hands-on execution in Direct-to-Consumer channels.

Key Responsibilities: -

1. Sales Leadership & Revenue Growth:

· Own and achieve monthly, quarterly, and annual sales targets across all D2C channels (Website, Marketplaces, Social Commerce).

· Identify new revenue streams, optimize conversion funnels, and maximize average order value (AOV).

· Monitor industry trends and competitor activities to identify growth opportunities.

2. Team Leadership & Development:

· Lead, mentor, and motivate a team of 5–10 members (Sales, Digital Marketing, Customer Success).

· Set KPIs, monitor performance, conduct reviews, and implement incentive structures to boost productivity.

· Build a culture of accountability, learning, and high performance.

3. Channel & Campaign Management:

· Develop and execute multi-channel marketing campaigns (Paid Ads, SEO, Email, WhatsApp, Affiliate Marketing).

· Collaborate with Influencers and strategic partners to expand brand reach.

4. Customer Experience & Retention:

· Improve the customer journey by implementing feedback mechanisms, loyalty programs, and retention strategies.

· Monitor NPS (Net Promoter Score), repeat purchase rates, and other customer satisfaction metrics.

5. Reporting & Strategy:

· Prepare and present weekly/monthly reports on sales, marketing campaigns, and team performance.

· Provide actionable insights and strategic recommendations to leadership.

· Continuously refine operational processes for efficiency and scalability.

Key Requirements:-

· 3–5 years of experience in D2C / E-commerce / Online Sales.

· Proven track record of achieving sales targets and driving growth.

· Experience managing and leading high-performing teams.

· Strong understanding of Shopify, WooCommerce, Amazon, Flipkart, or other relevant platforms.

· Data-driven, analytical mindset with proficiency in reporting tools.

· Excellent communication, negotiation, and stakeholder management skills.

Key Competencies & Skills:-

· Leadership & Mentoring

· Strategic Thinking & Execution

· Sales Forecasting & Pipeline Management

· Customer Acquisition & Retention Strategies

· Digital Marketing & Growth Hacking

· Problem Solving & Decision Making

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Provident Fund

Work Location: In person