D2C Ecomm Manager -Marketplaces|| 3-10 years of Experience|| Noida|| CTC upto 15 LPA

About the Role

D2C Ecomm Manager -Marketplaces

Role & Responsibilities:

• Help TO generate qualified traffic, increase brand equity, and gain higher revenue and profit on marketplaces. Provide regular reports about marketplace performance to management highlighting all relevant metrics.
• End to end pitching and Negotiation with Marketplaces across Ecommerce/D2C marketplaces for listing, promotions/Advertisements, Volume planning and Margin negotiation.
• Liaise with internal departments (Such as marketing and design) to ensure that product listings are attractive and competitive.
• Coordinate with inventory team to ensure adequate product supply on marketplaces.
• Strategizing and executing market sampling with agencies and marketplaces.
• Overall Sales Planning and Execution & Price benchmarking and determination.
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results. Forecasting and tracking sales from different products and Marketplaces to create a relevant plan for focus products and budgets month on month.
• Develop and implement strategies to increase online sales, optimize the user experience for the brand on Marketplaces, and lead a team of e-commerce specialists.
• Lead Pricing strategy, including rationale backed discounts and Promotions campaigns.
• Develop and implement strategies to enhance customer experience, monitor sales performance and key metrics, and establish efficient order fulfilment processes.
• Build system capability for Competitor benchmarking and keyword insights trends across channels.
• Handle customer inquiries and complaints, assess promotional campaigns, and stay current with industry trends.
• Develop and demonstrate skills continuously for hiring, training, and leading team members, and ensure that they're using effective sales tactics to meet revenue objectives
• Achieve company objectives by planning thoroughly, setting sales goals, analysing the data, and making forecasts.
• The person will be responsible to create, execute, and manage paid and organic acquisition campaigns on Marketplaces.
• Marketplace escalations related to marketplace operations, ensuring smooth resolutions with SPOCs.
• Identify new marketplace opportunities and platforms for expansion, especially within the eCommerce sector.

Impact:

• Increase in overall marketplace sales and average order value (AOV).

• Higher customer satisfaction rates and positive eCommerce customer reviews.

• Increased traffic to eCommerce marketplace listings and storefront.

• Increased conversions from eCommerce-specific marketplace channels.

• Reduction in operational issues or escalations on eCommerce marketplaces.

• Increase in the range of products listed on eCommerce marketplaces.

• Improved customer acquisition via eCommerce marketplace channels.

• High seller ratings on all eCommerce marketplaces.

• Successful launch of products on new eCommerce marketplace platforms.

• Higher ROI from eCommerce marketplace marketing/promotional investments.

Requirements

• Bachelor’s degree in business, Marketing, or a related field.

• At least 5 years of experience in online marketplace management.

• Strong knowledge of the eCommerce industry and its best practices.

• Proven experience in increasing sales on online marketplaces.

• Proficiency with marketplace management tools and software relevant to eCommerce.

• Strong analytical and forecasting skills.

• Excellent verbal and written communication skills.

• Exceptional negotiation and relationship management skills, especially for eCommerce vendor management.

• Ability to work in a fast-paced, cross-functional team environment.

• Problem-solving aptitude and ability to handle escalations effectively.

• Strong product understanding of the Cosmetics/beauty, fashion and social trends relevant for the business

The character we’re looking for:

• Detail-oriented: Focusing on meticulous management of eCommerce marketplace operations.

• Highly Adaptable: Able to cope with the rapidly changing digital landscape.

• Results-Driven: Focusing on achieving eCommerce-specific performance metrics.

• Excellent Collaborator: Strong ability to work cross-functionally within the firm.

• Resilient: Able to handle challenges and setbacks with grace and determination.

NOTE

Wfo – 5 days and 1& 3 Saturday is working.