Job
Description
About the Role: Grade Level (for internal use): 10 Department overview The Customer Experience Team, a new shared capability within Market Intelligence, partners closely with Sales, account management, and product to deliver a differentiated customer experience. This group enables our revenue team by overseeing customer success, revenue operations, and implementation of commercial technology. This includes Salesforce, alignment to targets in strategic growth areas, and empowerment of accelerated growth and delivery by putting the customer at the core of everything we do driving a full customer experience that differentiates us from our competitors. The Proposal & Customer Assessment Team, within Revenue Operations & Transformation, plays a crucial role in driving new revenue generation and ensuring superior customer satisfaction. The team supports key workflows such as RFPs, due diligence, risk assessments, client audits, and other customer inquiries, by providing high-quality proposals and relevant information throughout the pre- and post-sales cycles. Serving a diverse range of clients across various geographies, the team is committed to a client-first mindset, forging strong partnerships and delivering exceptional results. Position Summary Track and maintain a central repository of all the issues, findings, and gaps identified by customers during due diligence and audits. Collaborate with product, technology, and functional teams to identify the best possible way to remediate client-identified gaps and answer client inquiries. Coordinate preparation, execution, and delivery of formal responses. Track and report weekly, biweekly, and monthly statistics on the open, remediated, and in-progress issues to the leadership and senior stakeholders. Foster positive relationships with customers, maintain open and transparent communication with the customer throughout the process, acknowledge receipt of audit findings and provide regular updates on progress. Develop a deep understanding of product solutions and platforms for effective communication. Maintain awareness of internal controls and audit/due diligence trends to ensure the process remains effective. Maintain thorough documentation of the entire audit findings process, including correspondence with the customer, supporting documentation provided, and actions taken to address issues or concerns. Lead Cross-Functional Programs & ProjectsOversee key milestones and activities; communicate program details, project risks, and mitigations to leadership, ensuring timely project completion. Develop and Manage Project Plans & ReportingCreate project plans, tools, reports, and narratives for identified programs. Re-prioritize based on impact and effort and provide tactical support for implementation. Education and experience: Bachelors degree in a related field, with 8+ years of project management and execution experience. Familiarity with CISA, ISO Standards, NIST, and SOC standards. Proven track record in project delivery with excellent communication, time management, organizational, presentation, and stakeholder management skills. Demonstrated success in planning, directing, and implementing multiple, complex projects concurrently. Ability to set priorities independently and meet deadlines in a fast-paced environment. Experience working in a collaborative environment, building strong relationships at all organizational levels, and effectively working with diverse styles, skills, and cultures. Personal competencies: Exceptional communication and interpersonal skills, able to engage and influence stakeholders at all levels with flexibility and negotiation expertise to drive optimal outcomes. Strong analytical and problem-solving abilities, skilled in assessing complex data and developing actionable strategies. Self-motivated with a keen eye for detail, ensuring high-quality execution in all tasks. Highly proficient in managing multiple projects simultaneously, demonstrating adaptability as priorities shift, and showing creativity and perseverance in problem-solving. Demonstrates consistent creativity and initiative across all tasks and projects. Fosters strong collaborative relationships with internal teams, enhancing synergy and teamwork. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visit Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ----------------------------------------------------------- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)
