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CX Digital Transformation, Associate Manager

CX Digital Transformation, Associate Manager

Phonepe

4 - 9 years

17 - 20 Lacs

Bengaluru

Posted:19 hours ago| Platform:

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Skills Required

project management business analysis artificial intelligence agile digital transformation management consulting rpa data analytics process excellence program management presales change management solution design product management it strategy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you passionate about using technology to solve real-world problemsDo you enjoy leading a team to create innovative solutions that make a differenceAs our Support Automation Leader, you'll have the opportunity to directly impact the customer experience for our businesses. You'll be at the helm of our innovation efforts, shaping the future of how we support our valued partners and customers What You'll Be Doing

Taking charge of our support systems for our businesses, with a focus on improving performance and customer happiness.

Becoming an expert on our products (Helpdesk, Bots, Chat, IVR, Dialer, etc.,) to create a support experience that is second to none.

Using data to measure our success and find new opportunities for improvement in our support tools.

Building and implementing smart solutions to make our key processes more efficient.

Exploring the latest industry trends and bringing in new technologies to enhance our experience.

Ensuring our support platforms are well-managed, secure, and effective.

Guiding and mentoring a team of bright individuals, while also rolling up your sleeves to contribute to projects.

Partnering with other teams to deliver a cohesive and positive user experience.

What We're Looking For

Bachelor's degree in B.Tech

Someone with a customer experience platform knowledge for at least 4 years.The ability to apply basic coding knowledge to develop practical technical solutions.A proven leader with experience managing a team.Familiarity with customer experience or AI is a strong asset.A proactive problem-solver who can create clarity and structure.An excellent communicator and collaborator.A curious and driven individual who is always eager to learn. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
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CX Digital Transformation, Associate Manager