CX Digital Transformation, Associate Manager

You will be a key member of the PhonePe Group, where the culture emphasizes empowering individuals to excel and take ownership of their work. At PhonePe, you will be encouraged to bring your enthusiasm for technology and contribute to impactful projects alongside some of the best minds in the country. As a Support Automation Leader, your primary responsibility will involve enhancing the support systems for our businesses to ensure improved performance and customer satisfaction. You will play a crucial role in innovating new solutions that elevate the overall customer experience. By leveraging data analytics, you will identify areas for enhancement within our support tools and implement efficient solutions to streamline key processes. Your role will also require you to stay abreast of industry trends, integrate new technologies to enhance our support platforms, and ensure their optimal functioning. Additionally, you will lead and mentor a team of talented individuals while actively engaging in project contributions. Collaboration with other teams will be essential to deliver a cohesive and positive user experience. - Enhance the support systems for businesses to ensure improved performance and customer satisfaction. - Innovate new solutions to elevate the overall customer experience. - Identify areas for enhancement within support tools using data analytics and implement efficient solutions. - Stay abreast of industry trends, integrate new technologies, and ensure optimal functioning of support platforms. - Lead and mentor a team of talented individuals, actively engage in project contributions, and collaborate with other teams to deliver a cohesive user experience. - Bachelor's degree in B.Tech. - Minimum of 4 years of experience in a customer experience platform. - Proficiency in basic coding to develop technical solutions. - Strong leadership skills and familiarity with customer experience or AI. - Proactive problem-solver, effective communicator, and collaborative team player with a drive for continual learning.,