CX Digital Transformation, Associate Manager

4 - 8 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

You will be a key member of the PhonePe Group, where the culture emphasizes empowering individuals to excel and take ownership of their work. At PhonePe, you will be encouraged to bring your enthusiasm for technology and contribute to impactful projects alongside some of the best minds in the country. As a Support Automation Leader, your primary responsibility will involve enhancing the support systems for our businesses to ensure improved performance and customer satisfaction. You will play a crucial role in innovating new solutions that elevate the overall customer experience. By leveraging data analytics, you will identify areas for enhancement within our support tools and implement efficient solutions to streamline key processes. Your role will also require you to stay abreast of industry trends, integrate new technologies to enhance our support platforms, and ensure their optimal functioning. Additionally, you will lead and mentor a team of talented individuals while actively engaging in project contributions. Collaboration with other teams will be essential to deliver a cohesive and positive user experience. We are seeking a candidate with a Bachelor's degree in B.Tech, possessing a minimum of 4 years of experience in a customer experience platform. The ideal candidate will demonstrate proficiency in basic coding to develop technical solutions, strong leadership skills, and familiarity with customer experience or AI. You should be a proactive problem-solver, an effective communicator, and a collaborative team player with a drive for continual learning. As a full-time employee at PhonePe, you will not only contribute to innovative projects but also avail a range of benefits including insurance coverage, wellness programs, parental support, mobility benefits, retirement benefits, and additional perks like higher education assistance and salary advance policy. Working at PhonePe offers a rewarding experience with opportunities for career growth, a supportive work environment, and the chance to explore roles beyond traditional job descriptions. Join us at PhonePe and be a part of our dynamic and thriving team.,

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