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TheEmpiric Consulting Services Pvt Ltd
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Customer Support : Voice & Non Voice Jobs : Noida & Gurugram: Call Now

Customer Support : Voice & Non Voice Jobs : Noida & Gurugram: Call Now

TheEmpiric Consulting Services Pvt Ltd

0 - 5 years

2 - 5 Lacs

Noida Gurugram Delhi / NCR

Posted:3 weeks ago| Platform:

Apply

Skills Required

BPO Typing Speed Chat Process Customer Support Bpo Voice BBA BE Bhm Chat Support Bpo Non Voice BBM ICSE IHM fresher CSE Technical Support ISC Graduate UK Process Blended Process CCA Bcom BCA CCE Non Voice Process Semi Voice Non Voice Voice Process US Process BA

Work Mode

Work from Office

Job Type

Full Time

Job Description

Immediate Openings for Customer & Technical Support Associates:

How to Apply (Both Walk-in and Virtual interview Process):

contact our HR team

Manya:
6386120495

Sonali:
8390422156

If you are unable to connect via WhatsApp, please send your resume to 6386120495, and you will be contacted at the earliest opportunity.

Location:

Work Schedule:

About the Opportunity

Customer Support Associates

Key Responsibilities

Customer Queries:
Handle customer queries, ensuring satisfactory resolutions while maintaining industry-standard metrics such as Average Handling Time (AHT) and minimizing repeat calls (RCR).
Support Excellence:
Provide exceptional customer service and technical support in a fast-paced, 24x7 setting.
Multitasking:
Efficiently manage multiple tasks in a dynamic environment and adhere to company policies and procedures.

Requirements

Communication Skills:
Excellent English verbal and written communication skills.
Educational Qualification:
Graduation in any stream is preferred (UG graduates are welcome to apply).
Flexibility:
Willingness to work during odd hours, adapting to a 24x7 operational setup.
Organization:
Strong organizational skills with a keen ability to multitask.
Freshers Welcome:
Freshers with a passion for learning and growth are encouraged to apply.

What We Offer

Culture & Growth:
A dynamic and inclusive work environment coupled with ample opportunities for skill development and career progression.
Compensation & Benefits:
A competitive salary package with comprehensive benefits.
Perks:
Cab facility available during odd hours to ensure smooth commutation.

Why Apply Through Us

Personalized Guidance:
One-to-one interview guidance tailored to your profile.
Placement Support:
Complete placement guidance, daily practice sessions, and consistent support through a dedicated point-of-contact.
Direct Access:
The opportunity to interview directly with company HR
no placement charges
.

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