Customer Support Voice - Mumbai

0 - 5 years

0 - 2 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

SUMMARY

Job Description Customer Service Representative (Voice Process)


Department: Customer Services
Client: MDC2
Level: 13
Shift: Night Shift
CTC: 25,000
Markup: 18%


Role Overview:

We are looking for enthusiastic Customer Service Representatives to handle voice-based customer interactions. The role involves resolving customer queries, providing timely support, and ensuring a smooth customer experience.

Responsibilities:
  • Handle inbound and outbound customer calls professionally.

  • Resolve customer issues, queries, and requests with accuracy and clarity.

  • Maintain detailed and accurate call records in the system.

  • Ensure high levels of customer satisfaction during every interaction.

  • Follow communication guidelines and adhere to process compliance.

  • Collaborate with internal teams when required for issue resolution.

Eligibility Criteria:
  • Excellent verbal communication skills (must).

  • 0 6 months of experience (freshers preferred).

  • Only 2025 graduates are eligible.

  • Post - graduates are not eligible.

  • Non - tech graduates only.

  • Willing to work in night shifts .

Skills Required:
  • Strong communication and interpersonal skills.

  • Ability to multitask and manage time effectively.

  • Customer - focused approach.

  • Problem - solving skills with a positive attitude.



Requirements Requirements:
  • Excellent verbal communication skills.

  • 0 6 months of experience (freshers preferred).

  • Must be a 2025 graduate .

  • Post - graduation is not allowed .

  • Non - tech graduates only.

  • Ability to work in night shifts.

  • Strong interpersonal and customer-handling skills.

  • Basic computer knowledge and ability to maintain documentation.

  • Positive attitude and willingness to learn.



Benefits Benefits:
  • Provident Fund (PF)

  • Both-way cab facility provided

  • Night shift allowance (as per company policy)

  • Opportunity to work with a top MNC

  • Growth and career development opportunities

  • Supportive work environment


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