Customer Support Specialist

Role Overview: As a Customer Support Specialist in Patna, your main responsibility will be to handle customer inquiries, resolve issues promptly, and provide timely support through various communication platforms like phone, email, or chat. You will maintain records of customer interactions, analyze customer satisfaction metrics, and escalate complex issues to the appropriate teams. Your role will involve ensuring a positive customer experience, adhering to company standards, and contributing to continuous service improvement. Key Responsibilities: - Handle customer inquiries and resolve issues promptly - Provide timely support through phone, email, or chat - Maintain records of customer interactions - Analyze customer satisfaction metrics - Escalate complex issues to appropriate teams - Ensure a positive customer experience - Adhere to company standards - Contribute to continuous service improvement Qualifications: - Strong communication, interpersonal, and customer service skills - Problem-solving, conflict resolution, and time management skills - Familiarity with CRM/software tools, attention to detail, and basic technical troubleshooting abilities - Ability to work in a dynamic environment, multitask efficiently, and adapt to customer needs - Relevant experience in customer service or support roles is a plus - Bachelor's degree or equivalent preferred Role Overview: As a Customer Support Specialist in Patna, your main responsibility will be to handle customer inquiries, resolve issues promptly, and provide timely support through various communication platforms like phone, email, or chat. You will maintain records of customer interactions, analyze customer satisfaction metrics, and escalate complex issues to the appropriate teams. Your role will involve ensuring a positive customer experience, adhering to company standards, and contributing to continuous service improvement. Key Responsibilities: - Handle customer inquiries and resolve issues promptly - Provide timely support through phone, email, or chat - Maintain records of customer interactions - Analyze customer satisfaction metrics - Escalate complex issues to appropriate teams - Ensure a positive customer experience - Adhere to company standards - Contribute to continuous service improvement Qualifications: - Strong communication, interpersonal, and customer service skills - Problem-solving, conflict resolution, and time management skills - Familiarity with CRM/software tools, attention to detail, and basic technical troubleshooting abilities - Ability to work in a dynamic environment, multitask efficiently, and adapt to customer needs - Relevant experience in customer service or support roles is a plus - Bachelor's degree or equivalent preferred