Customer Support Specialist

About the Company

Our client is a trusted global innovator of IT and business services, operating in 50+ countries. They specialize in digital transformation, IT modernization, consulting, and managed services. With a strong focus on innovation and long-term client success, they empower organisations to confidently embrace their digital future.

Position :

NP

Location

Exp

Work Mode :

Shift

Walk-in Dates : Starting Monday, 10th November 2025

We are hiring enthusiastic and customer-focused individuals for our UHG Voice Process (Member & Relationship Management). The role involves interacting directly with customers, providing excellent service, and maintaining high standards of communication and accuracy.

Key Responsibilities :

• Handle inbound/outbound member calls efficiently and professionally.
• Provide accurate information and resolve customer queries.
• Maintain data accuracy and documentation as per compliance guidelines.
• Ensure adherence to service quality and productivity standards.
• Exhibit strong problem-solving and multitasking abilities.

Desired Candidate Profile:

• Excellent verbal and written communication skills.
• Typing speed: Minimum 30 WPM with 90% accuracy.
• SVAR Score: Minimum 60.
• Preferably from an English Medium education background.
• Strong English comprehension, analytical, and multitasking skills.
• Basic computer proficiency and good business writing skills.
• Customer-service-oriented attitude with strong soft skills.
• Should not be enrolled in any full-time course.
• Must be comfortable working from office and in night shifts

Eligibility Criteria

• Qualification: Graduate / HSC Fresher with excellent communication skills.
• Candidates with B.Ed, D.El.Ed, MBA, BA LLB, or other niche qualifications not eligible.
• BPO experience with complete documentation is an advantage.
• Full-time students and out-of-boundary candidates are not eligible.
• Must possess original Aadhar & PAN cards.
• Self-travelling candidates outside the transport boundary not eligible.