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Capgemini
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Customer Support Specialist

Customer Support Specialist

Capgemini

2 - 6 years

0 Lacs

kolkata west bengal

Posted:18 hours ago| Platform: Shine logo

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Skills Required

customer support research product sales data management communication skills computer skills typing speed chat support complaint resolution service information multitasking

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Customer Support Specialist at Capgemini, you will be responsible for solving customer issues through chat support within the specified timelines. You will play a key role in answering phones/chats professionally, researching information, handling complaints, providing product information, processing orders, and escalating priority issues when necessary. Key Responsibilities: - Answering phones/chats from customers and responding to inquiries and complaints - Researching information using available resources - Handling and resolving customer complaints related to product sales and service problems - Providing customers with service and product information - Processing forms, orders, and applications - Identifying and escalating priority issues to high-level management - Routing inbound calls to appropriate resources - Following up on complicated customer calls as needed Qualifications Required: - Obtaining and evaluating relevant data to handle complaints and inquiries - Recording details of comments, inquiries, complaints, and actions taken - Managing administration and coordinating with internal departments - Experience in dealing with the public - Excellent communication skills, including proper grammar - Ability to work collaboratively with others - Good computer skills - Strong multi-tasking abilities - Typing speed of 30 WPM with 94% accuracy Additional Company Details: Capgemini is a global business and technology transformation partner, dedicated to helping organizations accelerate their transition to a digital and sustainable world. With a diverse team of over 340,000 members in more than 50 countries, Capgemini is committed to creating tangible impact for enterprises and society. The company offers comprehensive wellness benefits, promotes diversity and inclusion, and provides opportunities to work on cutting-edge projects in tech and engineering. ,

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Customer Support Specialist