2 Service Information Jobs

Are you ready to make a meaningful impact on customer experience in a dynamic environment Fusion CX is currently seeking Customer Service Associates in Kolkata and we are looking for motivated individuals like you to join our team. With a strong commitment to quality and inclusivity, Fusion CX offers an excellent opportunity for you to grow your skills and advance your career. If you are a woman seeking customer service associate roles in Kolkata and are prepared to support customers through voice, chat, and email channels with a strong passion for problem-solving, then we encourage you to apply now for this exciting job opportunity in Kolkata and begin your journey with us! As a Customer Service Associate at Fusion CX Kolkata, you will have the following role and responsibilities: - Manage Voice Support, Chat, and Email applications for Customer Support - Respond to customer inquiries and effectively resolve issues - Conduct research using available resources to find necessary information - Address and resolve customer complaints related to product sales and customer service matters - Provide customers with product and service information - Process forms, orders, and applications as requested by customers - Identify and escalate priority issues, reporting them to management when necessary - Follow up on complex customer calls as needed - Document call notes and reports and update them in the CRM system - Obtain and evaluate all relevant data to address complaints and inquiries - Document details of comments, inquiries, complaints, and actions taken Job Requirements and Preferred Candidate Profile for the Customer Service Associate Role in Kolkata: - Bachelors degree - 6 months to 1 year of customer service experience preferred - Freshers are also welcome to apply - Excellent communication skills in English and Hindi, both verbal and written with proper grammar - Good computer skills and typing speed (28-30 wpm) - Candidates pursuing graduation through distance learning may also apply, provided that their examinations are scheduled after 6 months from the date of joining Why Join Fusion CX At Fusion CX, we are dedicated to creating positive and inclusive customer experiences through the commitment of our team members. Here are some reasons why Fusion CX is the right place for you: - Diversity & Inclusivity: We value a supportive environment where all employees can thrive, making this role exclusive to women. - Career Advancement: As a growing company, Fusion CX offers opportunities for professional development and growth within the customer service field. - Competitive Benefits: Enjoy a fixed CTC with additional perks in a full-time, permanent role. Do not miss the opportunity to join a leader in customer experience transformation. Start your career journey with Fusion CX in Kolkata as a Customer Service Associate and take on a rewarding role in customer service. Apply now for one of the top customer service associate jobs in Kolkata to make an impact and advance your career with a CX transformation company!,

This position provides routine support to customers, including end-users, distributors, and/or dealers, seeking information through various mediums, under limited supervision Key Responsibilities: Document customer inquiry information within appropriate Cummins systems Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolves routine customer issues through a basic understanding of Cummins processes, systems and practices Escalate non-routine issues, providing documentation through process Understands new and existing Cummins processes, systems and practices Contributes ideas and suggestions on how the existing processes can be made more customer centric or efficient External Qualifications and Competencies Competencies: Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network. Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Requires previous relevant work experience; prior technical experience and/ or customer service experience is preferred. Additional Responsibilities Unique to this Position Product & Service Information Level 1 (PSI) Intermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge applications, etc) Intermediate (familiar to proficient) understanding of diesel engine operation, parts, and warranty support to our end users and fleet users. Understanding of Logistical concepts. Understanding and ability to expand on knowledge of Engine Familiarization. Interpret schematic/blueprints/wiring diagrams. Shift timing = night shift, 5:30 PM-2:30 AM