Customer Support Specialist

Job Title : Customer Support Specialist

Location : Mohali

Employment Type : Full-time

Shift : Day Rotational Shift

Job Summary

We are looking for freshers and experienced candidates for an Domestic Voice Process Executive, you will handle inbound and/or outbound voice calls from customers. You will provide high-quality customer support, resolve customer queries, and ensure customer satisfaction by following company policies and using CRM tools efficiently.

Key Responsibilities

• Handle customer queries via voice in a professional and courteous manner.
• Resolve customer issues, complaints, and requests related to the client’s products or services.
• Accurately log customer interactions in CRM systems, maintain records of calls, and escalate complex issues when needed.
• Meet or exceed performance metrics / KPIs such as AHT (Average Handling Time), FCR (First Call Resolution), Quality Score, and Customer Satisfaction.

Required Qualifications / Skills :

• Education: Any Graduate/B.Tech/BCA/B.Sc. IT
• Excellent verbal and written communication skills in English.
• Basic computer skills; familiarity with CRM and MS Office.
• Strong problem-solving skills, patience, and empathy.

How to apply : hr5@thementorway.com

Or share your CV at - 7387650671

Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹36,000.00 per month

Work Location: In person