Customer Support Specialist

Key Responsibilities

• Make outbound calls to potential customers to promote products/services or generate leads.
• Handle inbound calls and respond to customer inquiries professionally.
• Explain products, membership plans, services, or offers clearly to customers.
• Follow up with existing leads and maintain proper call logs and records.
• Convert leads into appointments, sales, or membership registrations (as applicable).
• Maintain and update customer databases/CRM with accurate information.
• Achieve daily/weekly/monthly call targets and conversion goals.
• Manage customer complaints and escalate issues to the supervisor when needed.
• Ensure high levels of customer satisfaction through effective communication.
• Coordinate with the sales, marketing, and operations teams when required.

Job Types: Full-time, Part-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person