Customer Support Representative/Application Support Analyst

3 - 7 years

0 Lacs

Posted:2 weeks ago| Platform: Shine logo

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On-site

Job Type

Full Time

Job Description

As a Customer Support Representative/Application Support Analyst at Enverus, you will be part of a committed team empowering the global quality of life by making energy affordable and accessible worldwide. Your role is crucial in providing front-line support for software applications, ensuring customer satisfaction, and driving value from our suite of products. Here's what you can expect in this role: **Role Overview:** You will be responsible for providing front-line support for software applications via email or web form, documenting customer requests, and educating customers to help them gain value from our products. Your role will involve building rapport with customers, following department processes, and being accountable for individual/team productivity and performance. Collaboration with team members, investigating data and product-related issues, and delivering client feedback will also be part of your responsibilities. **Key Responsibilities:** - Provide front-line support for software applications via email or web form within organization-level agreements - Document all relevant information related to customer requests - Educate customers to help them gain value from our suite of products - Build rapport with customers and drive high customer satisfaction - Follow department and Enverus processes and procedures - Investigate data and product-related issues, escalate product bugs or data issues, and deliver client feedback - Collaborate with team members, participate in team discussions, and provide updates to customers on outstanding issues **Qualifications Required:** - 3+ years experience in application support roles or similar client-facing roles - Bachelor's Degree (Information Technology background preferred) - Strong, advanced understanding of Microsoft Applications, especially Excel - Industry experience or an industry degree is a plus - Proficiency in CRM systems like Salesforce - Previous exposure to Jira, Microsoft Teams, and Confluence will be advantageous At Enverus, you will be part of a team that thrives in a fast-paced, changing environment and values self-discipline, proactive problem-solving, and effective communication. If you are ready to contribute to creating a brighter, more sustainable tomorrow, join us in powering the global quality of life.,

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